Alma Sanchez
Bakersfield,CA
Summary
Customer service for over 10 years in retail and call center. I am looking to expand my experience in customer sales and assistance. Committed and experienced cashier with processing transactions and assisting customers. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Administrative Technician
CAPK
Bakersfield, CA
03.2024 - Current
- Some of my responsibilities as an Administrative Technician are conducting technical and clerical duties, such as frontline customer service, reception, and operating a multi-line telephone system.
- Handling distribution of mail, filing documents, and updating paper data to digital media, and maintaining agency supplies.
- Facilitated clear communication between clients, employees, and management, directing over 50 calls daily.
- Provided professional reception service and managed the front waiting room, ensuring clients are congenial before meetings.
- Managed internal and external communications.
- Communicated comprehensive details about programs to clients efficiently.
- Receive confidential packages from mailing companies such as FedEx, Amazon, and UPS for employees.
Information and Referral Specialist
CAPK
04.2019 - 02.2024
- Responsible for providing confidential, appropriate, unbiased health and social service information, referrals, and advocacy to the general public by telephone; tracking gaps in service; and assisting callers with questions and appointment needs
- Also responsible for assisting in the maintenance of the 2-1-1 Kern resource database
Cashier Associate
EZ Trip Gas Station
12.2018 - 03.2019
- Selling fuel at the pump, handling cash transactions, and maintaining records of fuel sales
- Cleaning and maintaining the facility, including restocking merchandise such as snacks and drinks, providing customer service
- Providing customers with information about current fuel prices, promotions, and discounts available at the station
- Maintaining accurate records of transactions and transactions, including fuel purchases and returns, using cash register systems or other methods
Retail Sales Associate
Men’s Wearhouse Tailored Brand
02.2018 - 11.2018
- Provide positive input and valuable assistance throughout the entire customer experience to ensure that each guest is satisfied and receives a final product that is customized to look attractive, fit well, and feel just right
- Assist in the selling process by greeting, interacting with, and responding to customers regarding any special requests they may have
- Extensive knowledge of alterations and passion for providing excellent service to expertly mark, alter, and press the garments our customers select
- Ensure the proper fit of garments
- Mark garments for tailoring
- Help to keep the tailor shop clean and organized
- Make sure that customers are properly sized
Cashier Associate
Rainbow Market
01.2017 - 08.2017
- Process each customer's order quickly, accurately, and efficiently while ensuring complete customer satisfaction through prompt and friendly service
- Accurately handle customer cash, credit/debit payments, and change, and assist customers by providing information and resolving their complaints
- Following all front-end procedures, assisting with stocking shelves, facing and dusting as needed are all a part of the day
Retail Sales Associate
TJX Co.
03.2012 - 10.2012
- Provided information and excellent customer service, continually growing return-customer base
- Completed daily customer transactions promptly and without error, memorized sale prices, and answered customer questions
- Stock, replenish and organize inventory with accuracy and efficiency
- Processed transactions including cash, debit and credit purchase and refunds
Education
High School Diploma -
Bakersfield, CASkills
- Bilingual
- Inventory
- Time management
- Communication skills
- Cashier
- Phone etiquette
- MS word and excel
- Merchandising
- File organization
- Office equipment operation
- Data entry proficiency
- Mail distribution
- Database management
References
Available upon request.
Timeline
Administrative Technician
CAPK
03.2024 - Current
Information and Referral Specialist
CAPK
04.2019 - 02.2024
Cashier Associate
EZ Trip Gas Station
12.2018 - 03.2019
Retail Sales Associate
Men’s Wearhouse Tailored Brand
02.2018 - 11.2018
Cashier Associate
Rainbow Market
01.2017 - 08.2017
Retail Sales Associate
TJX Co.
03.2012 - 10.2012
High School Diploma -
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