Summary
Overview
Work History
Education
Skills
Timeline
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Alma Stewart

Laurel,MD

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with ten years of experience working in busy parcel service environments. Resourceful Package Handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

12
12
years of professional experience

Work History

Package Handler

United Parcel Service, UPS
11.2020 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.

Driver

Lyft
01.2018 - 11.2020
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Delivered employees and materials to job sites daily.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Reservation Agent

Metro Access
01.2011 - 01.2018
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

Luke C Moore Academy SHS
Washington, DC

Skills

  • Product Packing
  • Quality Assessment and Assurance
  • Visual Inspections
  • Inventory Records
  • Jam Clearing
  • Package Loading
  • Materials Storage
  • Loading Dock Operations
  • Physical Strength and Stamina
  • Order Picking and Processing
  • Handheld Scanners
  • Conveyor Systems

Timeline

Package Handler

United Parcel Service, UPS
11.2020 - Current

Driver

Lyft
01.2018 - 11.2020

Reservation Agent

Metro Access
01.2011 - 01.2018

High School Diploma -

Luke C Moore Academy SHS

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Alma Stewart