Jennifer Hall
San Antonio,TX
Summary
A position that focuses on the growth and development of individuals and the company. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
Physical Rehabilitation Institute
04.2021 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Department Supervisor- Front End
Home Depot
09.2015 - 04.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
Education
No Degree - Business Administration
University of Phoenix
San Antonio, TXHigh School Diploma -
Pattonville High School
Maryland Heights, MO05.2007
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- Patient Relations
- Opening and closing offices
- Sensitive information handling
- Schedule Coordination
- Organizational abilities
Timeline
Front Office Coordinator
Physical Rehabilitation Institute
04.2021 - Current
Department Supervisor- Front End
Home Depot
09.2015 - 04.2021
No Degree - Business Administration
University of Phoenix
High School Diploma -
Pattonville High School