Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALMA SUTTON

Burlington,IA

Summary

Dedicated professional committed to providing exceptional service to clients with a strong sense of ethics and respect. Recognized for meticulous organization and proficiency in time management, consistently delivering professional and courteous customer service. Seeking a position to utilize a friendly demeanor and unwavering dedication to provide outstanding customer service, making a positive impact in the organization.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Good Will of the Heartland
03.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Store Manager

Christopher and Banks
02.2014 - 02.2021
  • Follows merchandising guidelines to present visually appealing displays.
  • Resolves all client complaints in a professional manner while prioritizing client satisfaction.
  • Completes all opening and closing procedures, including balancing the cash drawer, filling out and making store deposits.
  • Shares best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

Sales Consultant/Key Holder

Riddles Jewelry ­
07.1998 - 07.2013
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Trained staff on operating procedures and company policy.
  • Key holder, responsible for the opening and closing of store, in charge of day to day activities when management not present.
  • Responsible for the maintaining and ordering of all store supplies.
  • Met or exceeded sales goals on a regular basis.
  • Counted cash drawers and made bank deposits.

Education

High School Diploma - General

Central
Rapid City, SD

Skills

  • Staff training and development
  • Inventory control
  • Experienced with Point-of-Sale Technology
  • Analytical Problem Solver
  • Customer Focused
  • Store opening and closing
  • Promotional planning success
  • Trained in professional sales techniques
  • Sales goal driven

Certification


  • AED/CPR Certification

Timeline

Assistant Store Manager

Good Will of the Heartland
03.2021 - Current

Assistant Store Manager

Christopher and Banks
02.2014 - 02.2021

Sales Consultant/Key Holder

Riddles Jewelry ­
07.1998 - 07.2013

High School Diploma - General

Central

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