Alma Tlaseca-Tiros
Las Vegas
Summary
Reliable professional with extensive experience in warehouse and customer service roles. Known for strong attention to detail and effective communication skills, contributing to enhanced operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Las Vegas, NV
05.2024 - Current
- Operated material handling equipment to efficiently transport goods within warehouse.
- Conducted inventory counts and maintained accurate stock records.
- Collaborated with team members to optimize order fulfillment processes.
- Ensured compliance with safety standards and regulations throughout operations.
- Utilized Amazon's inventory management software to track shipments and inventory levels.
- Participated in continuous improvement initiatives to enhance workflow efficiency.
- Maintained cleanliness and organization of work areas to support operational effectiveness.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 80 pounds.
- Strapped items down over protective padding to secure throughout transportation.
- Unpacked and repacked items in different quantities and configurations for shipment.
Crew Member
McDonald's Restaurant
Las Vegas, NV
11.2022 - 04.2024
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently, maintaining food quality standards and safety protocols.
- Collaborated with team members to streamline service processes, reducing wait times for customers.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Monitored inventory levels, restocking supplies to ensure smooth kitchen operations throughout shifts.
- Implemented cleanliness standards in dining area and kitchen to enhance overall customer experience.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
Burlington
Las Vegas, NV
08.2021 - 10.2022
- Assisted customers with product inquiries and selections, enhancing shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Resolved customer complaints promptly, building loyalty through effective problem-solving strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Odyssey Charter High School
Las Vegas, NVSkills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Data entry
- Quality control
- Clear communication
- Punctual and dependable
- Cleaning and organizing
- Microsoft Excel
- Multitasking and organization
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon
05.2024 - Current
Crew Member
McDonald's Restaurant
11.2022 - 04.2024
Sales Associate
Burlington
08.2021 - 10.2022
High School Diploma -
Odyssey Charter High School