Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alma Van Dyke

SHERMAN

Summary

Efficient Child Support Specialist II TA at HFS - DCSS with deep understanding of child support services and expertise in legal research and casework analysis. Proven track record in accurately reconciling complex child support cases while maintaining confidentiality. Strong analytical skills and attention to detail drive successful outcomes, ensuring compliance with child support policies and fostering collaboration within teams.

Overview

30
30
years of professional experience

Work History

Child Support Specialist II Temporary Assist (TA)

HFS - DCSS - CSAT
03.2025 - Current
  • Serves as a lead worker to team members performing Child Support Specialist I work functions; assigns and reviews work; performs quality control reviews, provides technical support; serves as a resource person to Child Support Trainees and Child Support Specialist I’s, and provides input related to CSS I's performance
  • Reviews and reconciles the more complex (e.g., multiple orders and multiple obligations, and cases with changed custody/third party caretakers) child support case records, including financial information; reviews Legal Action Referrals for accuracy and completeness; evaluates and conducts case review, ensuring correct calculation of support charges, reconciles distribution and disbursement of payments (REGP, IWO, UIB, SSA, ISOS, LIEN, etc.) to payee, issuance of credits for direct payments, refunds, and case account balances; compiles review findings and makes recommendations for further actions.
  • Reviews, analyzes and approves case account adjustments completed by CSS I's for various type of case reviews such as inquiries from custodial parent, non-custodial parent, attorney, administration, priority, court calculation, tax protest and interstate; as well as Special Projects including Call Center, Bankruptcy, Deceased Custodial Parent, S40/TANF and S40/MANG cleanup, Foster Care, and Unidentified Financial Obligation (UFO).
  • Sends out appropriate correspondence along with review outcome to inquirer; notifies other unit of the completion and outcome of the case review; closes case referrals; updates case tracking, inventory log and production log of CSS I's,
  • Implements and interprets child support policies, rules, and procedures for customers and collaborators.
  • Serves as the resource person with expertise in the review and completion of the Deceased Custodial Parent Project since March 2024 to present: Reviews and collaborates with other units/advocates such as State Disbursing Unit and Bureau of Fiscal Operations and responds to inquiries regarding the correct handling of returned, cancelled, escheated, and reissued/reposted warrants; considering the type of payment (IWO, REGP, BNKP, UIB, SSA, INTR, LIEN, ISOS, etc.), date of payments collected, payee (owed to custodial parent, non-custodial parent, IL/HFS (S40 TANF and MANG), Foster Care (S30), other State (S60/S61), validated estate claim, and/or be sent to unclaimed property); case account balance and case status.
  • Reviews Deceased Custodial Parent case referrals from LSU, MRU, CSU and other units; analyzes, determines and requests State Disbursing Unit advocate for the retrieval of payments, and to the Bureau of Fiscal Operations advocate to place stop payment on warrants sent to the deceased custodial parent in error after date of death; examines and addresses type of payments (IWO, REGP, UIB, SSA, ISOS, LIEN, BNKP, etc.) retrieved and reposted for possible estate claim, refund to payor, apply to other open case(s) of non-custodial parent/payor, and/or to Foster Care case; determines and correctly addresses payments applied to S40/TANF effective January 1, 2023 and S40/TANF balance in accordance with the new pass thru policy.
  • Creates a validated CP's Estate Case Account; ensures that all required information is completed for the enforcement and collection of decedent's child support balance (estate).
  • Provides compassionate guidance and assistance for custodial parents, non-custodial parents, and deceased custodial parent estate, seeking assistance with child support matters.
  • Makes referrals for location of non-custodial parents and custodial parents with on-hold refunds.
  • Maintains strict confidentiality while managing sensitive information related to clients personal information and finances.
  • Performs other duties as required or assigned, which are reasonably within the scope of the duties of CSS II TA such as assuming team leadership and fulfilling certain supervisory duties in the supervisors absence.

Child Support Specialist I

HFS - DCSS
08.2020 - 02.2025
  • Worked on the analysis of various types of complex child support cases by reviewing financial information and pertinent orders reflected in the county's docket sheet, isolated the key issues and problems and correctly calculated and adjusted support case balance; reconciled and posted missing payments from State Disbursing Unit, County Circuit Clerk, and interstate payment ledger; verified and posted credit for direct payments to system via Affidavit of Direct Pay and court order; determined correct distribution of child support collected and correctly issued retained/on-hold payments to the custodial parent, non-custodial parent, HFS (S40, S30), other state (S60, S61).
  • Accurately completed all case review supporting documents in a timely manner including Case Review Worksheet, Interest Calculation Worksheet, Distribution Worksheet, and KIDS Notes; and generated correspondence to the custodial parent, the non-custodial parent and others.
  • Handled Bankruptcy Report/Project from May 2022 to June 2023: Reviewed bankruptcy type (chapters 7 and 13), examined type of payment(s) and determined to correctly apply to the support case balance, support current month, and/or refunded back to the payee/trustee. Made referrals for IWO termination of emancipated cases with zero balance.
  • Completed more than the required average production rate of 20-24 cases per month with at least 95% accuracy rate and filled out all production reports accurately and in timely manner.
  • Responded to inquiries from customers (CP, NCP, attorney); maintained phone contact and initiated correspondence to determine changes in customer case status; records case status changes in KIDS, such as changes in address, family unit composition, and support computation; notifies customer of changes in status and appeal rights; updates data pertaining to assigned caseload by completing and filing all agency forms; makes appropriate entries in case records in KIDS of all action taken; ensures that documents placed in record are accurate and complete.
  • Implemented and interpreted child support policies, rules, and procedures for local office staff, customers, and collateral contacts.
  • Completed LSU referrals for the location verification of non-custodial parents and/or custodial parents; updated child support accounts.
  • Participated and completed case reviews and adjustments for Special Projects such as Deceased Custodial Parent Project, S40/TANF cleanup, Foster Care, and Unidentified Financial Obligation (UFO) cleanup.
  • Participated in meetings and completed all Mandatory Trainings.
  • Performed other duties as required or assigned which are reasonably within the scope of the duties listed above.

Office Manager /Accounting Bookkeeper

Annuity Guys Ltd.
09.2013 - 12.2020
  • Handled company's bookkeeping and accounting; managed accounts payable and accounts receivable, and kept finances accurate and current; prepared payroll and payed taxes and liabilities; reconciled bank and credit card statements; ensured balanced ledger accounts and worked in conjunction with CPA to verify year-end data for tax purposes.
  • Coordinated workflow processes; received, screened and routed all incoming business and client calls; handled scheduling of appointments; interacted with various companies/vendors and clients professionally by phone, email or in person to provide account information.
  • Prepared various seminar-workshop materials, application documents and spreadsheets for prospective clients and existing client, and edited video for marketing and advertising purposes.
  • Organized and maintained corporate and clients physical record and computer filing systems for easy updating and retrieval by authorized person.
  • Purchased and maintained office supplies inventory.

Bookkeeper

D's Auto World
01.2015 - 06.2019


  • Worked in bookkeeping and accounting: Handled company's accounts payable and accounts receivable; prepared and processed bi-weekly payroll for 8 -10 employees including commissions; paid payroll taxes and liabilities; recorded, reviewed and reconciled check deposits, credit card charges and bank statements in Quickbooks.
  • Reviewed and ensured correct entry in Desk Manager's customer account database involving expenses, income, trade-in, finance, liabilities and adjustments; interfaced and reconciled customers data from Desk Manager to Quickbooks accounting system; balanced ledger of accounts and worked in conjunction with the CPA to verify year-end data for tax purposes.


Office Manager and Bookkeeper

Dick Van Dyke Financial Ltd.
01.2006 - 08.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled payroll and maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets; and worked in conjunction with CPA.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Secondary School Teacher III and Department Head

Leon Garcia National High School
06.1995 - 03.2005
  • Taught, supervised and evaluated nearly 300 junior students each year in Physical Education, Health Music and Arts; encouraged and provided avenues where students can excel academically and in extra-curricular activities.
  • Supervised and evaluated 15 secondary school teachers on curriculum adaptation, modification an development; conducted seminars and workshops, and trained teachers in their respective specialized field.

Education

Master of Arts - Performing Arts

Philippine Women's University
Manila, Philippines
06-2001

Master of Arts - Higher Education Administration

University of Southeastern Philippines
Davao City, Philippines
04-1998

Bachelor of Science - Secondary Education

University of Southeastern Philippines
Davao City, Philippines
04-1992

Skills

  • Experienced and efficient in child support legal research and financial case analysis in accordance with established criteria
  • Understanding of the federal and IL state policies and practices underlying the state/federal IV-D program
  • Extensive knowledge of judicial and administrative practices and procedures related to child support enforcement
  • Strong analytical skills and critical thinking; extensive knowledge of casework principles, methods and practices
  • Attention to detailed work involving written or numerical data and accuracy in rapid arithmetical calculations
  • Technical proficiency of online systems and software applications such as KIDS, SDU, FSIS, Infonet, IES, CSENET, QUICK, Comptroller, Recipient Ledger, WTPY, AIRS, Circuit Clerk Portals, Excel, Word, Outlook, and Microsoft Teams
  • Strong ethical behavior, confidentiality and integrity
  • Organization, prioritization and time management
  • Adaptability and flexibility
  • Assertiveness and reliability
  • Teamwork and collaboration; ability to establish and maintain satisfactory working relationships with co-workers, customers, collaborators, others
  • Communicates in English effectively, both verbally and in writing - ability to prepare clear, concise, and accurate reports and interprets finding and policies effectively in writing

Timeline

Child Support Specialist II Temporary Assist (TA)

HFS - DCSS - CSAT
03.2025 - Current

Child Support Specialist I

HFS - DCSS
08.2020 - 02.2025

Bookkeeper

D's Auto World
01.2015 - 06.2019

Office Manager /Accounting Bookkeeper

Annuity Guys Ltd.
09.2013 - 12.2020

Office Manager and Bookkeeper

Dick Van Dyke Financial Ltd.
01.2006 - 08.2013

Secondary School Teacher III and Department Head

Leon Garcia National High School
06.1995 - 03.2005

Master of Arts - Performing Arts

Philippine Women's University

Master of Arts - Higher Education Administration

University of Southeastern Philippines

Bachelor of Science - Secondary Education

University of Southeastern Philippines

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Alma Van Dyke