Alma Vergara
12562 Red Hawk Dr
Summary
Results-driven Facility Maintenance Supervisor with expertise in contract management, vendor negotiation, and operational readiness. Proven ability to ensure compliance and streamline processes across multiple locations.
Overview
10
10
years of professional experience
Work History
Facility Maintenance & Vendor Contracts Supervisor
Legacy ER & Urgent Care
Frisco
01.2024 - Current
- Oversee facility maintenance operations for seven Urgent Care and Freestanding ER locations, ensuring 24/7 operational readiness.
- Manage and administer vendor contracts for HVAC, electrical, plumbing, medical gas, fire/life safety, janitorial, landscaping, and biomedical services.
- Negotiate service agreements and pricing, achieving cost savings while maintaining service quality and compliance.
- Coordinate emergency repairs to minimize clinical downtime and patient care disruptions.
- Conduct routine facility inspections, identify deficiencies, and ensure timely corrective actions.
- Ensure compliance with CIHQ and local/state health regulations.
- Maintain accurate documentation for surveys, audits, and life safety inspections.
- Support new site openings, renovations, remodels, and punch list completion.
- Streamlined vendor management process, improving contract oversight, and accountability.
- Successfully supported regulatory inspections with no major deficiencies related to the facilities, environment of care.
- Standardized maintenance procedures across multiple locations to improve consistency and safety.
Business Office Leader
Legacy ER & Urgent Care
Frisco
03.2023 - 01.2024
- Lead coach and develop business office staff.
- Establish performance goals, conduct evaluations, and support staff training and development.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support internal and external audits and address findings promptly.
- Maintained a clean and organized front office environment for visitors.
- Supervised front office staff and scheduled shifts to ensure adequate coverage.
- Assisted in training new staff on front office protocols and systems.
- Monitored front office performance metrics to identify areas for improvement.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted staff performance evaluations to monitor progress and individual skills.
Back Office Administrator
Legacy ER & Urgent Care
Frisco
04.2021 - 03.2023
- Supported high-volume urgent care and emergency room operations by managing non-clinical administrative workflows and documentation.
- Oversaw preventative maintenance schedules for facility infrastructure and medical equipment to ensure operational readiness and safety.
- Assisted with facility licensing, accreditation, and renewal processes by maintaining required documentation and submission timelines.
- Coordinated service vendors, documented maintenance activities, and tracked equipment inspections and repairs.
- Supported audits, compliance reviews, and quality assurance initiatives.
- Managed administrative correspondence, medical forms, internal communications, and supply inventory.
- Demonstrated accuracy, discretion, and efficiency in a fast-paced, high-pressure healthcare environment.
Front Office Receptionist
Legacy ER & Urgent Care
Frisco
12.2015 - 04.2021
- Greeted patients at the front desk and engaged in friendly conversation while conducting the check-in process.
- Managed patient check-in and check-out processes efficiently.
- Handled multi-line phone systems to direct calls promptly.
- Maintained organized patient records and confidential information securely.
- Assisted patients with insurance inquiries and verification processes.
- Provided excellent customer service to enhance patient experience consistently.
- Collaborated with team members to improve front office operations regularly.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Entered new client data into database systems accurately.
- Maintained confidentiality of customer information at all times.
- Communicated with outside offices to obtain records and transfer files for needs.
- Maintained up-to-date knowledge of company policies and procedures.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained a clean and organized reception area to uphold company image.
Education
Data Entry Information Processing -
Practical Data Processing
Monrovia, CA05-2004
GED -
El Monte-Rosemead Adult School
El Monte, CA08-2002
Skills
- Contract management
- Facility compliance
- Vendor negotiation
- Maintenance scheduling
- Quality assurance
- Customer relationship management
- Project coordination
- Staff training
- Operational readiness
- Problem solving
- Attention to detail
- Team leadership
- Audit support
- Time management
- Safety practices
- Vendor evaluation
- Contract negotiations
- Relationship management
- Task prioritization
- Multitasking capacity
Languages
Spanish
Full Professional
Timeline
Facility Maintenance & Vendor Contracts Supervisor
Legacy ER & Urgent Care
01.2024 - Current
Business Office Leader
Legacy ER & Urgent Care
03.2023 - 01.2024
Back Office Administrator
Legacy ER & Urgent Care
04.2021 - 03.2023
Front Office Receptionist
Legacy ER & Urgent Care
12.2015 - 04.2021
Data Entry Information Processing -
Practical Data Processing
GED -
El Monte-Rosemead Adult School