Alma Webber Mimm
Austin,TX
Summary
Detail-oriented candidate with over fifteen years' experience providing office administration, financial and facility management including marketing, sales, client onboarding and database maintenance, training, instructional and HR support in a variety of facility and property management including homeowners association, single family and mufti-family management services. Highly organized self-starter with a proven ability to increase efficiency and productivity through development and implementation of organizational and system improvements within team settings.
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
22
22
years of professional experience
Work History
Client Relationship Manager /Assistant Property Manager
Austin Manage LLC / Austin Property Management Group
Austin, TX
07.2020 - 10.2024
- Client relations including onboarding, management document preparation and execution of new owners
- Database maintenance to include vendor, owner and resident set up, maintenance and rental collections
- Preparation of comparable market analysis of listings, market rate assessment recommendation and implementation, marketing and listing of properties on multiple leasing platforms including MLS, Zillow
- Lease application review, approval and preparation of lease documents and addendums
- Vendor onboarding, insurance verification and invoice receipt and approval
- Make ready assessment, assignment and verification of services completed as ordered
- Assist agents and broker with billing, access to properties utilizing keyless access system
- Budget preparation
- Owner reporting to including leasing, rental collections, maintenance requirements, variances and approval
- Payroll processing and general human resource services
- Resident retention of 65% through renewal efforts, resolution of resident issues and concern utilizing professional problem solving skills, empathy and through listening to requests
- Marketing and leasing of available listings including single family and multifamily communities
- Growth of existing client database by fostering, developing and responding to client feedback and online reviews
Property Preservation Specialist
Mr Cooper
10.2017 - 07.2020
- Maintain portfolio of over 1300 properties and primary contact for five clients, national vendors and local agents
- Handle client needs and manage day to day client interfacing to include direct communications via phone and email
- Handle as a liaison between clients, agents and vendors to ensure client specific needs are understood, met and completed in a timely manner
- Write bids for client approval, assignment of work orders, set up utilities, process realtor reimbursement and review monthly inspections to ensure client satisfaction
Regional District Manager
MYERS MANAGEMENT / STORE IT ALL STORAGE
Austin, TX
12.2013 - 04.2017
- Created and implemented new company wide processes/procedures & employee training programs
- Coordinated and evaluated merchandising, operational and expense control for up to 10 storage facilities sites
- Supervise, report and analyze current and future competition activity, including regular competition shops
- Management of rental rates, discounts and tenant insurance plans for 17 locations
- Utilize management information tools and analysis of Appfolio financial reports to identify and address occupancy rates, trends and issues in portfolio performances
- Participate in analysis and inspection of new acquisitions, broker visits and market analysis
- Create and implement marketing assignments and initiatives assigned to maximize new sales inquiries/reservations and existing customer retention
- Manage P&L to include payroll, repair and maintenance budgets, making adjustments in conjunction with the Director of Operations
- Contract negotiations with vendors and other distributors regarding facilities management and preventative maintenance to assure operations within budget restriction and assigned capital expenditures
Governmental Affairs Director / Executive Secretary
ASSOCIATE STUDENTS OF WESTERN NEW MEXICO UNIVERSITY
Silver City, NM
04.2008 - 08.2010
- Served as the official correspondent for Associated Students and Executive Council members
- Represented student interest at official settings including to New Mexico State Representatives and Senators
- Keep Standard Operational Procedure records
- Responsible for lobbying budget and preparation of detailed expenditure report to Executive Council
- Submit written and oral reports of lobbying activities and interests
Association Property Supervisor
CREATIVE MANAGEMENT COMPANY
Houston, TX
07.2004 - 03.2005
- Provide management, direction and leadership to ensure the property portfolio is maintained and operated in accordance with the associations governing documents
- Working closely with the Board of Directors and/or developer to manage and operate the community, facilitate solutions to problems between communities and provide internal support
- Provide specific assistance to the Board in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures
- Prepare Board of Directors management reports, meeting agendas, budget, minutes and attend Board regular meetings and provide guidance when needed
- Conduct monthly ACC and Deed Restriction enforcement during community inspection and forwarded correspondence regarding violations in accordance with association governing documents
- Review/assist the obtaining and financing of all required insurance coverage for associations assets
- Acted as intermediary with owner/residents and all other staff to assist in prompt response to questions/concerns
Director of Operations
CAMS MOTORSPORTS
Houston, TX
12.2002 - 06.2004
- Managed and operated authorized custom built motorcycle dealerships and worked directly with the President to provide overall planning, direction and control of the brand with authorized dealers in Texas
- Review, analyze and process accounts payable
- Conceptualized and established promotional activities
- Scheduled and supervised employees
- Coordinating and directing leadership and motivation meetings and one-on-ones with authorized dealer on sales goals, merchandising and sales team
Vendor Management
Assurant / Xome
- Oversaw the assignment, completion and billing for vendors in New York completion of property preservations for clients
- Assisted with vendor onboarding, adherence to insurance requirements, verification of licensing for municipalities within New York state
- Supervise, report and analyze vendor completion rates and determine best practices for work order completion, pricing and bid preparation for approval
- Provided vendor support for assignments, submission of invoicing and uploading of documents in order to close out work order assignments
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified time frames
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
Property Manager
Store It All Storage FM 529
Houston, TX
- Managed and operated multiple facilities with over 1100 units, while maintaining company standards and metrics
- Budget and expense management, while increasing occupancy and revenue of multiple sites
- Manage and operate Penske Truck Leasing (Business and Household Contracts)
- Fleet management of on-site trucks and reservations
- Responsible and accountable for foreclosure/lien sales for each property in the District, conduct cut locks with Associate Manager and verification of lease compliance in accordance with Texas Property Laws
- Exceeding operational goals related to sales, profitability and expenses through implementation of established programs and new processes by 30%
- Mentor, support and training of associate members in Site-link database and management operating system
- Work alongside District Managers to develop and implement client relations programs and campaigns
- Manage delinquent tenant processes, including coaching personnel to reduce delinquency rates
Education
Western New Mexico University
Silver City, NM01.2010
M-100 - Community Leadership
Community Association Institute
Houston, TX09.2001
Accomplishments
- Increased overall portfolio revenue by 32% over previous annual revenue by strategic rate management, analysis of comparable market investigation, social media marketing on various leasing marketing platforms, review, assignment, implemented and trained staff from 17 locations on online leasing and digital signing of leasing documents utilizing Site-link.
- Effective development and growth of client databases and developing more efficient customer database and CRM protocols.
- Researched, developed and implemented company protocols to assure efficient management.
Timeline
Client Relationship Manager /Assistant Property Manager
Austin Manage LLC / Austin Property Management Group
07.2020 - 10.2024
Property Preservation Specialist
Mr Cooper
10.2017 - 07.2020
Regional District Manager
MYERS MANAGEMENT / STORE IT ALL STORAGE
12.2013 - 04.2017
Governmental Affairs Director / Executive Secretary
ASSOCIATE STUDENTS OF WESTERN NEW MEXICO UNIVERSITY
04.2008 - 08.2010
Association Property Supervisor
CREATIVE MANAGEMENT COMPANY
07.2004 - 03.2005
Director of Operations
CAMS MOTORSPORTS
12.2002 - 06.2004
Vendor Management
Assurant / Xome
Property Manager
Store It All Storage FM 529
Western New Mexico University
M-100 - Community Leadership
Community Association Institute
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