Alma Willis
Los Angeles,CA
Summary
Adaptable Manager offers 15 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Forward-thinking with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
Work History
Senior Rooms Operation Manager
Marriott International, Inc.
Los Angeles, CA
04.2022 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Operations Manager
Marriott International, Inc.
Los Angeles, CA
11.2019 - 04.2022
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Supported accident investigations and prepared related paperwork.
Supervisor
Marriott International, Inc.
Los Angeles, CA
08.2017 - 11.2019
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
High School Diploma -
East Hollywood High School
Hollywood, CALos Angeles Southwest College
Los Angeles, CASkills
- Staff Development
- Performance Management
- Operations Management
- Financial Management
- Expense Tracking
- Schedule Preparation
- Performance Evaluations
- Budget Control
- Policy and Procedure Development
- Employee Training and Development
- Policy Implementation
Accomplishments
- Manager of Quarter 2022
- Supervisor of the year 2019
- Supervisor of the quarter 2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Rooms Operation Manager
Marriott International, Inc.
04.2022 - Current
Operations Manager
Marriott International, Inc.
11.2019 - 04.2022
Supervisor
Marriott International, Inc.
08.2017 - 11.2019
High School Diploma -
East Hollywood High School
Los Angeles Southwest College