Alma Zepeda
South Lake Tahoe,CA
Summary
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Security Officer
Harrah's & Harveys Lake Tahoe
Stateline, Nevada
2023.04 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Identified suspicious activity to determine appropriate response.
- Completed incident reports to record security or loss prevention incidents.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Verified photo IDs and tickets to allow guests passage.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided escorts for visitors as needed throughout the facility.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Operated communication systems between officers stationed throughout the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Investigated all reported incidents of theft or vandalism on premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained high levels of alertness throughout shifts.
- Responded to alarms and conducted investigations as required.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Patrolled crowds during events to preserve order and promote security.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Reported safety hazards for remediation response.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Supervisor-Cashier
Jalisco's Taqueria
South Lake Tahoe, California
2012.11 - 2022.10
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Built and maintained productive relationships with employees.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Some College (No Degree) - Cosmetology
Padrian Cosmetology Institute
Culiacan,Sinaloa MexicoSkills
- Stationary surveillance
- Investigation documentation
- Identification verification
- Visitor tracking
- Arrest procedures
- Metal detector operation
- Electronic surveillance
- Access badge distribution
- Criminal records searches
- Security systems
Timeline
Security Officer
Harrah's & Harveys Lake Tahoe
2023.04 - Current
Supervisor-Cashier
Jalisco's Taqueria
2012.11 - 2022.10
Some College (No Degree) - Cosmetology
Padrian Cosmetology Institute