Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alma Y Burgos

Fayetteville,NC

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Cash Application Specialist/ Account reconciliation Specialist

Cape Fear Valley Hospital
10.2022 - 11.2024
  • Balancing daily cash received against receipts/accounts posted to patient accounting or GL System
  • Reconcile credit cards to Bank Balance.
  • Prepare and combine reconciliation for direct deposit items, wire transfers, daily cash recon, and automated payors into monthly reports; resolve unidentified variances.
  • Resolve history, unlocated, and internal accounts.
  • Post General Ledger entries.
  • Prepare daily work reports and forward them to appropriate individuals.
  • Balance and verify cash reports with receipts.
  • Balance daily electronic payer responsible for; prepare monthly reports
  • Perform other related job duties assigned.

Operation Management/ Budget Management

EB Tints and Wrap
10.2016 - 10.2022
  • As the Operations Management I Ensured all operations are carried on in an appropriate, cost-effective way
  • Purchased materials, planned inventory, and oversaw warehouse efficiency
  • Examined financial data and used them to improve profitability
  • Manage budgets and forecasts
  • Recruit, train, and supervise staff
  • Find ways to increase the quality of customer service
  • Spearheaded all data entry duties and responsibilities
  • MS Office daily, including Outlook and Excel.
  • Budget preparation: Budget preparation includes determining expenses, setting spending limits, and creating a tracking system.
  • Budget tracking: Budget tracking includes keeping a running list of all expenses and income to balance the department’s actual money against costs.

Head Cashier/Cashier Management/Key Holder

Forever21
11.2013 - 04.2015
  • Monitor the work of cashiers daily
  • Generate and maintain account-related reports
  • Manage bank deposit activities and make sure that cash is counted accurately at the end of each shift
  • Open and Close establishment

Floating Teller/Customer Service Rep/ Backup Manager

Capital Bank
10.2011 - 01.2013
  • Develop strategies and operational logistics for the bank’s huge success.
  • Lead, guide, and direct banking operations through bank managerial duties.
  • Build good relationships with customers and other financial institutions.
  • Develop and promote attractive products and services to customers.
  • Lead and guide banking staff in daily operations and tasks.
  • Ensure that bank records and statements are properly handled and maintained.
  • Create and develop various databases relating to banking operations.
  • Ensure daily reconciliation of banking records to match cash transactions of the day.
  • Ensure the highest degree of banking services to customers.

Accounts Receivables/Receptionist

Bethel International
09.2009 - 05.2011
  • Follow up, collection, and allocation of payments
  • Carry out billing, collection, and reporting activities according to specific deadlines
  • Reconciliation of accounts
  • Monitoring customer account details for non-payments, delayed payments, and other irregularities
  • Organizing and recovery system and initiating collection efforts
  • General Administrative and Clerical support
  • Organize meetings

Part-Time Teller/Customer Service Rep

Bank Of America
01.2009 - 09.2009
  • Accept cash and checks for deposit and check the accuracy of the deposit slip
  • Perform specialized tasks such as preparing cashier checks, personal money orders
  • Receive and verify loan payments, mortgage payments, and utility bill payments
  • Record all transactions promptly, accurately, and in compliance with Bank procedures

Teller/Customer Service Rep

Fort Sill National Bank
03.2007 - 08.2008
  • Opening and closing accounts for customers
  • Accept cash and checks for deposit and check the accuracy of the deposit slip
  • Answering inquiries regarding checking and savings accounts and other Bank related products
  • Perform services for customers such as ordering Bank cards and checks
  • Record all transactions promptly, and accurately in compliance with Bank procedures

Education

associate in applied science - Accounting and Finance

FTCC
05.2025

Completion of 2.40 Continuing Education Units - Introduction to Business Analysis

FTCC
01.2022

Completion of 23.40 Continuing Education Units - Administrative Medical Office Essentials

FTCC
01.2015

High school diploma - undefined

Douglas Byrd High School
01.2005

Skills

  • Accounting Knowledge
  • Communication Skills
  • Time Management
  • Financial Software Proficiency
  • Problem-Solving
  • Team Player
  • Attention to Detail
  • Compliance
  • Adaptability
  • Organizational Skills
  • Customer Service
  • Workday
  • QuickBooks Online
  • Bilingual
  • Epic

Certification

Accounting & Finance- Accounting Foundations/ Fayetteville Technical Community College

Timeline

Cash Application Specialist/ Account reconciliation Specialist

Cape Fear Valley Hospital
10.2022 - 11.2024

Operation Management/ Budget Management

EB Tints and Wrap
10.2016 - 10.2022

Head Cashier/Cashier Management/Key Holder

Forever21
11.2013 - 04.2015

Floating Teller/Customer Service Rep/ Backup Manager

Capital Bank
10.2011 - 01.2013

Accounts Receivables/Receptionist

Bethel International
09.2009 - 05.2011

Part-Time Teller/Customer Service Rep

Bank Of America
01.2009 - 09.2009

Teller/Customer Service Rep

Fort Sill National Bank
03.2007 - 08.2008

Completion of 2.40 Continuing Education Units - Introduction to Business Analysis

FTCC

Completion of 23.40 Continuing Education Units - Administrative Medical Office Essentials

FTCC

High school diploma - undefined

Douglas Byrd High School

associate in applied science - Accounting and Finance

FTCC

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Alma Y Burgos