Almacibeles Alvarez

• Conduct inbound and outbound sales calls to generate new business opportunities.

• Follow up with potential and existing clients to close sales and maintain relationships.

• Assist customers in selecting artificial grass products tailored to their specific needs.

• Exceed monthly sales quotas consistently by applying strong negotiation and problem-solving skills.

• Collaborate with the operations team to ensure smooth order fulfillment and delivery.

• Implemented process improvements to reduce costs associated with order fulfillment operations.

• Developed policies and procedures related to pick and pack, shipping, and returns.

• Created training materials for new hires and conducted onboarding sessions.

• Tracked progress on daily tasks and provided regular updates to management team members.

• Collaborated with other departments to ensure customer satisfaction across the entire supply chain.

• Provided leadership to ensure that all employees met performance goals.

• Managed a team of 20-45 fulfillment associates to ensure efficient workflow.

• Prospected and acquired new clients through networking and referrals.

• Provided personalized product recommendations based on client needs, resulting in an 80% increase in upsell opportunities.

• Collaborated with marketing teams to develop promotional materials and campaigns.

• Engaged with guests to understand and anticipate customer service needs.