Almadelia Medrano
Ontario,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Dealers Auto Trim
04.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Deli Manager
Stater Brothers Markets
02.2005 - 09.2020
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for 4-12 staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Developed special promotions to increase revenues.
- Integrated service and team management strategies to boost business profits.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food preparation, production, and plating for quality control.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Planned and executed promotions and special events in close collaboration with management.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
Associate of Arts - Early Childhood Education
East San Gabriel Valley Regional Occupational Program
West Covina, CA09.2015
Skills
- Schedule Oversight
- Closing Oversight
- Executive Calendars
- Closing and Contract Negotiations
- Time Management
- Customer Relations
- Customer Service and Satisfaction
- Retail Operations Management
- Vendor Performance Monitoring
- Transaction Monitoring
- Money Handling
- Shift Coverage
- Sales Reporting
- Sales and Marketing
- Hiring and Training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dealers Auto Trim
04.2015 - Current
Deli Manager
Stater Brothers Markets
02.2005 - 09.2020
Associate of Arts - Early Childhood Education
East San Gabriel Valley Regional Occupational Program