A. Denise Turbyville
Summary
Dedicated customer service professional with over four years experience in high paced environments. Proven ability to excel in multitasking and organizational skills, effectively managing complaint resolution, warranty and claims processes. Strong work ethic and communication skills with a commitment to team collaboration. Adept at deescalating upset customers ensuring positive resolutions and fostering customer loyalty.
Overview
5
5
years of professional experience
Work History
Service Advisor
Karl Flammer Ford
09.2022 - 10.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Customer Support Specialist
Dixie Belle Paint
07.2020 - 10.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively fielded incoming calls and answered questions concerning product use.
- Assisted with maintaining accounts and created contracts for wholesale retailers.
- Edited content for product labels.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Skills
- Client Support
- Proficient Computer Skills
- Efficient Task Management
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Complaint resolution
- Team collaboration
- Warranty claims process management
- Microsoft
- Pandadocs
Timeline
Service Advisor
Karl Flammer Ford
09.2022 - 10.2025
Customer Support Specialist
Dixie Belle Paint
07.2020 - 10.2022
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