Alma I. Carlos-Rivera
Indianapolis,IN
Summary
Hardworking SPC and Petroleum Supply Specialist with 2 years of military experience. Proficient in handling hazardous materials, maintaining fuel security and optimizing flow for safety and efficiency.
Outgoing and friendly Barista with excellent interpersonal communication strengths. 4 years of Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Petroleum Supply Specialist (92F)
Indiana National Guard Army
12.2020 - Current
- Tested fuel products and handled hazardous materials.
- Handled and transported fuel to vehicles and aircraft.
- Supervised reception, storage and shipping of fuel.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Trained new staff on job duties, company policies, and safety procedures for fuel operations.
- Organized records of the amount of fuel distribute to Vehicles and organization.
Barista
Starbucks
08.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
Warehouse Package handler
Geodis Logistics
05.2022 - 08.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Checked products for damage or other issues before packing into boxes.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
No Degree - Criminal Justice And Forensic Science
IUPUI
Indianapolis, IN05.2026
High School Diploma -
Cardinal Ritter High School
Indianapolis, IN06.2021
Skills
- Sample Collection
- Data Interpretation
- Improvement Recommendations
- Operating Control Panels
- Credit Card Payment Processing
- Customer Service
- POS Systems and Ordering Platforms
- Critical Thinking
- Prioritization
- Shipping and Receiving Understanding
- Proofreading
- Spanish Speaking
- Bilingual Communication
- Origination Knowledge
- Team Leadership
- Team Instructions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Package handler
Geodis Logistics
05.2022 - 08.2022
Petroleum Supply Specialist (92F)
Indiana National Guard Army
12.2020 - Current
Barista
Starbucks
08.2019 - Current
No Degree - Criminal Justice And Forensic Science
IUPUI
High School Diploma -
Cardinal Ritter High School
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