Alma L. Quintero

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered all telephone calls on a timely manner
• Book all consultation appointments, managed all calendar bookings for the attorney, call clients to confirm appointments and process payment for consultation fees and contracts
• Provided administrative support to staff members by handling correspondence, making copies, uploading documents to digital filing system, translate any documents as needed from spanish to english
• Managed all incoming & outgoing mail
• Assisted with onboarding new clients and securing paperwork completion.
• Provide clients with any updates on their files

Assist sales department with all order processing & order status report, material purchase orders, logistics Coordinator/Quality Control Representative (PROBITAS DPRV Certified)

• Enter customer account data from source documents within time limits
• Main point of contact for all incoming calls and email inquiries on customer’s order status
• Process all sales orders, verification of available inventory, daily review and maintenance of the backlog report
• assist shipping department with logistics-shipping documents; generate BOL , SLI material certs and and any additional export documentation required,
• Responsible for reviewing accuracy and chemical compositions of mill certs on AES Mobilus site
• Responsible for quality document control-review data for deficiencies or errors, correcting any incompatibilities and checking output on all sales orders and shipping documents

Responsible for outsourcing all newly manufactured parts in need of chemical processing, annealing or heat treating and follow up with vendors.

Supported Operations/Production team with production schedule

Responsible for receiving new vehicles upon delivery to the dealership from manufacturer,

enter new vehicles in the system to process pre-delivery inspection on a timely manner

responsible for the reconditioning process of any pre-owned

trade-ins from the sales department

Back Up Service Advisor for service drive:

• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Developed estimates by costing materials, supplies, and labor

Open & close store for business when necessary

Greet customers & write up for service, present customers with estimates of repairs.

Follow up with customers on repairs until point of delivery of their vehicles

Responsible for all banking needs for the business, employee payroll and all business account payables.

Oversaw office inventory activities by ordering and stocking shop inventory, order parts & supplies.