Alma L. Nava
Los Angeles,CA
Summary
Experienced Case Manager skilled in effectively managing high caseloads while maintaining a high standard of care. Proficient in both independent and collaborative work environments, I excel in meeting deadlines and addressing complex needs through effective communication, empathy, active listening, and comprehensive case management. My ability to negotiate for the best possible outcome, navigate diverse situations, and prioritize client well-being makes me a valuable asset in providing quality care and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Legal Corner Law Office
Glendale, CA
09.2023 - 03.2024
- Researched relevant laws, regulations, and precedents related to cases.
- Created timelines for completion of tasks associated with each case.
- Monitored claims activities to ensure timely resolution of disputes.
- Collaborated with paralegals to ensure that all necessary paperwork is filed properly.
- Organized legal documents in company filing systems and databases.
- Informed claimants about the claims process and answered questions regarding policies.
- Responded to client calls and inquiries to deliver applicable information.
- Calculated estimated costs for damages and losses.
- Negotiated settlements with insurance adjusters.
- Maintained organized records of claim activity and related documents.
- Prepared detailed written reports of findings to document investigation results.
- Analyzed policy language to determine applicable coverage and benefit levels.
- Collaborated with other departments to ensure the timely resolution of customer complaints.
- Prepared detailed reports outlining facts about losses and recommended courses of action for approval by management.
- Conducted interviews with insureds, witnesses, and other parties associated with a claim investigation.
- Coordinated cleaning companies and contractors to optimize customer claim handling.
Domestic Violence First Responder
Jenesse Center, Inc.
Los Angeles, CA
05.2023 - 08.2023
- Remained calm and poised in emergencies and crises
- Followed strict data confidentiality rules to keep client information secure
- Determined and verified eligibility for program services
- Recognized crisis situations, assessing the potential danger to clients and other individuals
- Referred clients to supportive services to supplement treatment and counseling
- Assisted clients in identifying their rights and available programs
- Interviewed clients to obtain social histories and assess intake needs
- Built respectful and trusting relationships with clients
- Collaborated with clients to develop appropriate and meaningful case plans
- Documented emergency incidents or rule non-compliance
- Created and Facilitated Zoom calls to plan from off-site workspaces
- Created PowerPoint Presentations for the classes offered, such as Parenting and Domestic Violence
- Utilizing supervision for support
- Used active listening skills and supportive diction to cultivate client rapport and open communication
Student Worker
Department of Water and Power
Los Angeles, CA
09.2018 - 10.2019
- Created or maintained a database of customer accounts
- Distributed and produced brochures, pamphlets, and signage to promote a product or service
- Received, sorted, and distributed incoming or outgoing mail throughout the facility campus
- Organized institutional data for retention purposes
- Created and managed complex schedules and calendars
- Took and followed detailed directions from others
- Worked in a team environment to maintain high levels of productivity
- Completed clerical tasks such as filing, copying, and distributing mail
- Managed supplies, processed new orders, and supported inventory organization for the team
- Collected information for staff and entered it into a computer system.
- Developed strong oral and written communication skills in working with people of different ages.
- Followed instructions from management to complete tasks according to exact specifications.
- Greeted office visitors, provided information, and directed them to appropriate personnel.
Education
Bachelor of Arts - Social Work
California State University
01-2023
Skills
- Communication skills
- Time management
- Computer literacy
- Bilingual
- Deadline adherence
- Teamwork and Collaboration
- Confidentiality
- Strategic Planner
- Records Management
- Client Advocacy
- Case Management
- Claims Investigation
- Property Damage Assessment
- Settlement Negotiations
- File and Record Management
- Client Interviewing
- Property claims
- Evidence collection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Community Health Worker, Los Angeles Valley College, 2022
Timeline
Case Manager
Legal Corner Law Office
09.2023 - 03.2024
Domestic Violence First Responder
Jenesse Center, Inc.
05.2023 - 08.2023
Student Worker
Department of Water and Power
09.2018 - 10.2019
Bachelor of Arts - Social Work
California State University
- Community Health Worker, Los Angeles Valley College, 2022
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