Alma (Lorena) Jimenez
Perryton,TX
Summary
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail.
Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Diligent data entry with a solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster a welcoming environment.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Hardworking, and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Surgical Technologist
Ochiltree General Hospital
11.2021 - 05.2024
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Reduced surgery time by effectively anticipating surgeon''s needs and providing timely assistance.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Contributed to reduced infection rates by diligently practicing proper sterilization techniques for instruments and equipment.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Streamlined workflow by organizing instruments efficiently on the back table according to procedure requirements.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created safe operating environments for invasive and non-invasive procedures.
- Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Maintained high infection control standards.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
Surgical Technologist
Southwest Medical Center
08.2020 - 10.2021
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
- Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
- Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.
- Supported surgical innovation by assisting in implementation of new surgical technology and methods.
Substitute Teacher
Perryton Independent School District
05.2014 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Contact Lens Technician
Area Eye Center
08.2012 - 06.2014
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
- Trained new employees on standard operating procedures within the clinic, fostering a supportive learning environment for continued professional growth.
- Worked safely with standard and caustic chemicals in optical lab.
- Promoted a culture of exceptional patient care by participating in ongoing professional development opportunities within the field of optometry.
- Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Implemented quality control measures to guarantee that dispensed products met industry standards for safety and effectiveness.
- Facilitated clear communication between patients, optometrists, and insurance providers, streamlining billing processes for seamless transactions.
- Assisted patients in finding the most suitable contact lens solutions based on their individual preferences and lifestyle needs.
Receptionist
Ochiltree General Hospital
03.2002 - 09.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Applied Science - Surgical Technician
Seward County Community College
Liberal, KS08-2021
No Degree - Basics
Frank Phillips College
Perryton, TX05-2019
High School Diploma -
Perryton High School
Perryton, TX05-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Scheduling appointments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Certified Surgical Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA).
- Basic Life Support (BLS) Certification - American Heart Association.
Associate's degree
Getting my Associate's degree was a great accomplishment for me. I always wanted to go to college and well I got married at an early age; and life happened that I kept putting it off. When my daughter got to the age where she did not need me so much I decided enough time had passed and decided to give college a try. Even though it was difficult to get back to learning what worked best for me with studying and keeping up with kids half my age. Nevertheless, I got it done which was a huge satisfaction for myself.
Interests
- Learning new cooking techniques and expanding my culinary skills
- Watching Movies and TV Shows
- Video Gaming
- Reading
- Swimming
- Music
Accomplishments
Achieved to pass the National Board Surgical test to get certified.
Timeline
Certified Surgical Technologist
Ochiltree General Hospital
11.2021 - 05.2024
Surgical Technologist
Southwest Medical Center
08.2020 - 10.2021
Substitute Teacher
Perryton Independent School District
05.2014 - 05.2019
Contact Lens Technician
Area Eye Center
08.2012 - 06.2014
Receptionist
Ochiltree General Hospital
03.2002 - 09.2004
Associate of Applied Science - Surgical Technician
Seward County Community College
No Degree - Basics
Frank Phillips College
High School Diploma -
Perryton High School
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