Alma M Cantu
Laredo,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
New Home Sales Assistant
Ariva Homes
Laredo, TX
03.2024 - 11.2024
- Greeted customers and provided them with information about the new homes for sale.
- Conducted walkthroughs of model homes to demonstrate features and benefits.
- Provided detailed explanations of floor plans, options, amenities, and home site locations.
- Prepared sales contracts in accordance with company policies and procedures.
- Informed customers of available incentives and discounts on new home purchases.
- Responded to customer inquiries promptly and professionally via phone or email.
- Developed relationships with local real estate agents to promote awareness of new housing developments in the area.
- Organized open houses at newly constructed homes to attract potential buyers.
- Generated leads through networking events, referrals, cold calls.
- Negotiated pricing terms when necessary to close a sale.
- Collaborated closely with team members from various departments to ensure timely completion of projects.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Promoted active listings through social media marketing, open houses and newsletters.
Manager
Mboutiquestyle
Monterrey , Nuevo Leon Mex
10.2021 - 01.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Store Manager
D boutique
Laredo, TX
06.2019 - 03.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
Sales Associate
Victoria Secret
Laredo, TX
02.2018 - 04.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Education
CNA
Savant Achievement Center,Inc
San Antonio, TX12-2023
Hospitality And Tourisim
Universidad Ateneo De Monterrey
Monterrey Nuevo Leon Mx05-2010
Skills
- Workforce Management
- Business Development
- Policy Implementation
- Marketing
- Sales Techniques
- Verbal and Written Communication
- Team Leadership
- Floor Set Design
- Visual Merchandising
- Retail Buying
- Visual Displays
- Trend Identification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
New Home Sales Assistant
Ariva Homes
03.2024 - 11.2024
Manager
Mboutiquestyle
10.2021 - 01.2023
Store Manager
D boutique
06.2019 - 03.2021
Sales Associate
Victoria Secret
02.2018 - 04.2019
CNA
Savant Achievement Center,Inc
Hospitality And Tourisim
Universidad Ateneo De Monterrey
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