Alma Melina Ortiz
Customer Service Agent
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
WFS Worldwide Flight Services
San Diego, CA
08.2018 - Current
- Accepting cargo for Delta and Lufthansa and Swiss
- Audit 30 day file
- receiving UPS boxes
- checking paperwork for the people in charge of screening
- checking mail in the system
- Verification of the payments and paperwork for the drop offs and pick ups
- Verification of Documents and payments for Delta, Lufthansa and Swiss
- Checking that the documents are cleared by costumes in the system to release the cargo for the customers
- Checking Briefing every morning , making sure all employees sign in
- Make sure all arriving flights are checked in the system for Delta cargo
- Notify clients that their cargo arrived and is ready to be picked up
- Answer clients calls in regard to the status of their cargo
- Make sure UPS cargo/priority mail is checked in Delta's system
- Help manager making sure that the tonnage of the cargo matches all the documents
- Check that everything in the warehouse is in the right spot, separating the domestic from the international cargo
- Receive COMAT and verify that it's the correct weight
- Teach/Train the new employees to use the Delta system
- Double check with the operation department that they pick up the cargo on time for the flights
Education
High School Diploma -
Cebetys
Tijuana 09.1994 - 08.1997
Skills
Spanish
Multitask
Team worker
Outstanding communication skills
Customer Relations
Professional telephone demeanor
Staff education and training
Report preparation
Documentation and reporting
Timeline
Customer Service Agent
WFS Worldwide Flight Services
08.2018 - Current
High School Diploma -
Cebetys
09.1994 - 08.1997