Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Almanda Benoit

Orlando

Summary

Proven to enhance patient relations and workflow optimization, I bring a robust blend of medical terminology proficiency and compassionate customer service. Excelling in front desk operations and HIPAA compliance, my dedication has significantly improved office efficiency and patient satisfaction, with a notable increase in loyalty and trust.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Omni Medical Clinic
08.2019 - Current
  • Coordinated patient scheduling, check-in, check-out, and billing payments.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Medical Scribe

American Medical Scribe
07.2023 - 12.2023
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
  • Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.

Cashier

McDonald's
07.2018 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Biomedical Science

University of Central Florida
Orlando, FL
12.2024

Minor - Psychology

University of Central Florida
Orlando, FL
12.2024

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Office Administration
  • HIPAA Compliance
  • Patient Relations
  • Workflow Optimization
  • Paperwork coordination

Languages

Spanish
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Scribe

American Medical Scribe
07.2023 - 12.2023

Medical Receptionist

Omni Medical Clinic
08.2019 - Current

Cashier

McDonald's
07.2018 - 08.2019

Bachelor of Science - Biomedical Science

University of Central Florida

Minor - Psychology

University of Central Florida

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Almanda Benoit