Alma Patricia De Los Ríos Martínez

Work History

Internal Audit Manager

MUFG Bank Mexico

Ciudad de Mexico, Mexico

05.2022 - Current

Coordinating with other departments to increase compliance with governing bodies and minimize regulatory risks ensuring compliance with applicable regulations (local and global) in collaboration with external auditors.
Generating reports for Audit Committee sessions and Board of Directors meetings.
Conducting ongoing monitoring activities for various Bank Committees (Credit, Risks, IT, AML).
Planning Annual Program of Internal Audit, including regulatory reviews, Derivatives, IPAB Quotas, Credit, Remuneration System, coordinating SPID and SPEI, BDT audit projects, executing over 14 audit engagements per year.
Monitoring and addressing requirements from Banxico (Mexico's central bank) and CNBV (National Banking and Securities Commission), including inspection visits (at least 1 visit per year), and analysis of regulatory changes (daily monitoring).
Training new employees on methodology principles and company procedures.
Managing administrative processes and vendor hiring.
Prepared working papers, reports and supporting documentation for audit findings.

AVP Internal Audit

Mizuho Bank Mexico

Ciudad de México, Mexico

09.2019 - 04.2022

Identification of possible problems and needs to achieve greater efficiency and customer satisfaction through the performance of periodic inspections.
Preparation and execution of Annual Program of Internal Audit, including regulatory reviews of Domestic payment systems in MXN and USD, derivatives, IPAB Quotas, Remuneration System, etc. over 12 audits per year.
Preparation and presentation of reports for Audit Committee and Board of Directors sessions.
Attention to regulators such as Banxico (Mexico's central bank), CNBV (National Banking and Securities Commission), and IPAB.
Completion of a training course at headquarters in Tokyo, Japan, as well as additional training courses in Mexico.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Organized and detail-oriented with strong work ethic.
Applied effective time management techniques to meet tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated high level of initiative and creativity while tackling difficult tasks.

Back Office Officer

Mizuho Bank Mexico

Ciudad de Mexico, Mexico

11.2017 - 09.2019

Performing opening and closing of payment systems and core banking, as well as conducting daily reconciliations between accounts.
Capturing and processing operations, including SPEI, SPID, SWIFT, Forex, Repos, Investments, settlement instructions, incoming and outgoing remittances, collection of commissions, etc. over 100 transactions per day.
Preparing daily reports for authorities and addressing SITI system requirements.
Conducting confirmations through telephone calls with national and foreign clients.
Issuing, reviewing, and delivering customer account statements on monthly basis.
Performed in development of automated systems and application of test cases.
Maintained inventory for back-office supplies, computers and work-stations.
Organized office operations, leading daily activities and controlling correspondence
Scheduled and led regular meetings with staff to review progress and acknowledge achievements.

KYC Case Manager

Citibanamex

Ciudad de Mexico, Mexico

04.2014 - 10.2017

Requesting and reviewing legal documentation, client files (Financial Institutions) to ensure compliance with national and international AML/FT regulations.
Validating KYC (Know Your Customer) through various search systems such as sanction screening, OFAC, etc.
Managing over 5 weekly records on the CitiKYC platform.
Undergoing continuous training in new processes to prevent money laundering, fraud, and the financing of terrorism.
Submitting daily reports, managing databases, and utilizing Excel macros.
Established training for newly hired employees.
Participated in team projects, demonstrating ability to work collaboratively and effectively
Used critical thinking to break down problems, evaluate solutions and make decisions
Acted as team leader in group projects, delegating tasks and providing feedback
Worked effectively in fast-paced environments.
Adaptable and proficient in learning new concepts quickly and efficiently.

Administrative Assistant

Qualitas Compañia de Seguros

Pachuca, Mexico

05.2013 - 04.2014

Maintaining daily communication with clients and providing customer service, including handling claims.
Archiving, organizing, and updating both physical and digital databases and documentation, about 30 claim files per week.
Processing indemnification payments and managing relationships with suppliers, as well as overseeing billing and payments.
Coordinating with other departments, such as insurance agents and sales area, to gather information and ensure accurate and complete records.
Performed administrative support to other departments.
Scheduled office meetings and client appointments for staff teams
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Restocked supplies and placed purchase orders to maintain adequate stock levels
Negotiated contracts with vendors and suppliers for office supplies, equipment and services

Sales Executive

Toyota Financial Services

Pachuca, Hidalgo, Mexico

05.2012 - 03.2013

Customer service, providing information on financial services for car loans with Toyota Financial Services and multiple banks.
Scheduling client visits and conducting telemarketing activities for both new and used cars.
Consistently achieving sales objectives of over 5 units per month.
Coordinating trade show events and developing marketing collateral to reach broader audience of potential customers.
Regularly undergoing training in automotive technology and branding.
Processing receipts and payments and monitoring billing process.

Cashier

Banco Santander Mexico

Pachuca, Mexico

04.2008 - 06.2010

Customer service, provide information on financial services for car loans with Toyota Financial Services and several Banks.
Scheduling of visits with clients and telemarketing for new and used cars.
Achievement of sales objectives of more than 5 units per month.
Coordinate trade shows events and create collateral marketing to reach more potential customers.
Constant training in automotive technology and branding. Processing of receipts and payments, monitoring of billing process.

Summary

Overview

Work History

Internal Audit Manager

AVP Internal Audit

Back Office Officer

KYC Case Manager

Administrative Assistant

Sales Executive

Cashier

Education

Cybersecurity Professional - Cybersecurity

Business Continuity Management Foundation ISO22301 - Business Continuity

Information Security Foundation ISO/IEC 27001 - Information Security

Risk Management Professional - ISO/IEC 27005 - Risk Management

Master of Science - Urban Development And Sustainability

Bachelor of Science - Marketing

Skills

Timeline

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