Alma Sims
Greenville,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Online Survey Interviewer
Dynata
08.2024 - Current
- Utilized precise language when asking questions to minimize confusion among respondents.
- Followed scripted questionnaires verbatim to collect research data.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
MAC Specialist
South Delta Planning and Development
12.2023 - 07.2024
- Played an integral role in driving store success as part of a high-performing team of Mac Advisors.
- Streamlined support processes for enhanced efficiency and faster problem resolution.
- Maintained a high level of product knowledge, staying current with software updates and new releases.
- Supported colleagues during peak periods by assisting with overflow calls when necessary.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Attendance Clerk
Greenville Public School District
09.2018 - 09.2023
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
Substitute Teacher, K-12
SubTeach USA
09.2017 - 09.2018
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Office Administrative Assistant
Stars and Champs Mentoring Inc.
06.2015 - 08.2017
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
Customer Service Representative Remote
Amazon
02.2012 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chat Support Representative
Bell South Inc.
04.2008 - 09.2011
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Ensured data security and privacy, adhering strictly to company guidelines during all customer interactions.
Education
High School Diploma -
Greenville Weston High School
05.2001 - 05.2007
Skills
Customer Support
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Multitasking
Excellent Communication
Friendly and Patient
Decision-Making
Call Management
Data collection
Empathy and rapport building
Timeline
Online Survey Interviewer
Dynata
08.2024 - Current
MAC Specialist
South Delta Planning and Development
12.2023 - 07.2024
Attendance Clerk
Greenville Public School District
09.2018 - 09.2023
Substitute Teacher, K-12
SubTeach USA
09.2017 - 09.2018
Office Administrative Assistant
Stars and Champs Mentoring Inc.
06.2015 - 08.2017
Customer Service Representative Remote
Amazon
02.2012 - 03.2015
Chat Support Representative
Bell South Inc.
04.2008 - 09.2011
High School Diploma -
Greenville Weston High School
05.2001 - 05.2007