Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Volunteer Services
Timeline
Generic

Almass Noorwani

Richmond,TX

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Family Owned Business

One venture
04.2023 - Current
  • Developed new strategies for improving efficiency in the payment process while reducing costs associated with it.
  • Resolved customer inquiries regarding payment processing issues in a timely manner.
  • Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
  • Tracked changes in legislation related to electronic payments and updated company procedures accordingly.
  • Verified customer account information prior to processing payments.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Reconciled customer accounts and resolved discrepancies.
  • Issued monthly statements to clients and followed up on outstanding payments.
  • Maintained detailed records of all accounts receivable transactions.

Relationship Manager

Transnet Enterprises
4807 Sugar Grove Blvd , TX
09.2012 - Current
  • Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
  • Collaborated with marketing team members on promotional campaigns designed to increase merchant adoption rates.
  • Analyzed competitor offerings in order to develop pricing models that are competitive yet profitable for the organization.
  • Processed payments, refunds, and chargebacks for customers in accordance with company policies and procedures.
  • Assisted with the setup of merchant accounts and payment processing services.
  • Attended meetings with internal teams as well as external vendors to discuss strategies for improving customer experience.
  • Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
  • Used cold calling and networking to sell products and services.
  • Negotiated and closed deals with minimal oversight.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Scheduled and attended weekly appointments with clients.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
  • Networked to build client base and promote products to new and existing clients.

Education

Bachelor of Science - Dental Surgery

Liaqat Medical University
Pakistan
05-2011

Skills

  • Logistics
  • Organizational Structuring
  • Data Management
  • Marketing
  • Administrative Oversight
  • Regulatory Compliance

Affiliations

  • Movies
  • Books
  • Explore new places
  • Sports

Certification

  • Quickbooks

Volunteer Services

  • Rec Managment
  • Counselor in Diamond Jouney Camps
  • Staff in camp Mosaic
  • National team In united state Ismaili Arts
  • Serving in different Areas in United states ismaili games from year 2014 to 2024

Timeline

Family Owned Business

One venture
04.2023 - Current

Relationship Manager

Transnet Enterprises
09.2012 - Current

Bachelor of Science - Dental Surgery

Liaqat Medical University

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Almass Noorwani