Alma Vasquez
North Hollywood,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Health Net
03.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Daycare Assistant
Tiny Thinkers Daycare
01.2018 - 02.2021
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
Cashier Team Lead
Vallarta Supermarket
04.2012 - 09.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Housekeeper
Merry Maids
08.2010 - 05.2012
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Polytechnic High School
Sun Valley, CA06.2011
Skills
- Bilingual English / Spanish
- Call Management
- Data Entry
- Complaint Resolution
- Paperwork Processing
- Critical Thinking
- Client Relations
- Customer Service
- Problem-Solving Abilities
- Documentation
References
References are available upon request.
Timeline
Customer Service Representative
Health Net
03.2021 - 11.2023
Daycare Assistant
Tiny Thinkers Daycare
01.2018 - 02.2021
Cashier Team Lead
Vallarta Supermarket
04.2012 - 09.2017
Housekeeper
Merry Maids
08.2010 - 05.2012
High School Diploma -
Polytechnic High School