Alma Hinojosa
Lancaster,CA
Summary
Pursued full-time opportunities within organizations that leverage skills, abilities, and experience for mutual growth.
Overview
11
11
years of professional experience
Work History
Loan Sales Specialist
ONEMAIN FINANCIAL
South Gate, CA
08.2024 - Current
- Executed multiple tasks simultaneously in a dynamic environment to ensure prompt and efficient service delivery.
- Surpassed customer expectations by delivering empathetic and solution-oriented interactions.
- Assisted in building and maintaining customer relationships throughout loan processes. Supported management of loan portfolios, including collections and compliance tasks.
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- Instructed customers on loan terms, insurance products, and available options.
Guest Experience Specialist
BOB'S DISCOUNT FURNITURE
Torrance, CA
01.2021 - 08.2024
- Cultivated strong relationships with clients to deliver exceptional customer service.
- Executed consultative sales strategies to identify customer needs and deliver customized solutions.
- Exhibited comprehensive product knowledge while fostering strong interpersonal relationships.
- Cultivated and sustained a loyal customer base through strategic networking and diligent follow-up.
- Achieved and surpassed sales targets by implementing a low-pressure consultative approach.
Sales Representative
T-MOBILE
Los Angeles, CA
06.2015 - 04.2020
- Assisted in managing databases to support organizational needs. Collaborated on website design projects to enhance user experience. Provided technical support for database-related inquiries.
- Engineered logic for a streamlined ad-serving platform, enhancing scalability.
- Assisted in managing online classrooms and educational institutions. Supported employees in enhancing customer interactions to create positive experiences.
- Addressed customer-related issues to enhance brand reputation and loyalty.
- Directed store operations, overseeing staffing, scheduling, labor controls, marketing, loss prevention, and sales tracking.
- Ensured cleanliness and organization of store environment while spearheading implementation of new programs and initiatives.
- Recruited, trained, and mentored employees to cultivate a culture of customer-centricity and inclusivity.
- Optimized operational efficiencies, managed expenses, and achieved financial results.
- Formulated personalized performance plans that acknowledged achievements and ensured employees met or exceeded success benchmarks.
Education
High School Diploma - undefined
INGLEWOOD HIGH SCHOOL
06.2010
Skills
Account servicing
Lead prospecting
Sales Closing
Sales
Policies and Procedures
Customer Relations
Problem solving strength
Customer service
Product promotions
Staff Training
Client Service
Timeline
Loan Sales Specialist
ONEMAIN FINANCIAL
08.2024 - Current
Guest Experience Specialist
BOB'S DISCOUNT FURNITURE
01.2021 - 08.2024
Sales Representative
T-MOBILE
06.2015 - 04.2020
High School Diploma - undefined
INGLEWOOD HIGH SCHOOL
Language
English
Spanish