Almayra Ojeda Burgos
Euless,TX
Summary
Work to improve and achieve growth to develop and contribute substantially to the company strategic goal. Considered highly responsible, hard-working, systematic, organized and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Advocate working diligently on behalf of taxpayers to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Professional solidly experienced with Customer Service, Printing Pharmaceutical, Electronic, Pharmaceutical and Medical Devices Industry world class company. Proficient in developing a network within the field, customer focused with excellent communication and interpersonal skills – fully bilingual.
Overview
25
25
years of professional experience
Work History
Intake Advocate, TAS
Internal Revenue Service, IRS
02.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted taxpayers educating and providing guidance in navigating processes and procedures to resolve issues, understand their rights and express views.
- Provided an outstanding performance and excellent customer service to taxpayers.
- Offered compassionate and attentive guidance to taxpayers experiencing tax issues. Explained eligibility requirements, application details, and Taxpayers' Bill of Rights during intake assessment.
- Responded to taxpayer questions and helped individuals to complete and file tax documentation.
- Supported individuals with legal concerns in dealing with complex tax issues.
- Handled Congressional Office correspondences received, and worked with associated staff to check documentation for proper assignment.
- Interpreted and applied federal tax codes for personal, business and corporate taxes. Reviewed and analyzed taxpayers' financial information, and methods to recommend alternatives to advocate on their behalf.
- Independently reviewed tax liability issues, reviewed data, identified and addressed potential tax issues.
- Explored issues to determine nature, scope and direction of inquiries.
- Evaluated alternative courses of action to resolve issues/problems.
- Research IDRS, TAMIS, AMS and EUP.
Enumerator
Department of Commerce, US Census Bureau
07.2020 - 10.2020
- Visit assigned neighborhoods and knock on doors of households and interview residents in assigned areas
- Explain the purpose of Census, answering questions and recording information on Census application
- Maintain and submit records of hours worked, miles driven, and expenses incurred on the job
- Meet with supervisor to review procedures, report issues or concerns, and receive updated instructions
- Attend team meeting and communicate with other Census employees via phone.
Quality Assurance Manager
Platinum Press, Inc.
04.2016 - 09.2019
- Review and approval of Printed Material Change Control documentation to ensure that appropriate steps are taken to destroy revised/obsolete artwork and printed materials when an item is revised or becomes obsolete per customer request
- Maintain employee documentation corrections data to perform risk assessments and analysis
- Issue and approval of product specification sheets according to customer specifications into production plain language
- Issue and approval of incoming material specification sheets according to the Supplier Certificate of Analysis and technical data sheets
- Assist in the review and approval of the supplier audit surveys and notify any contract deficiency observed to surveillance supplier qualification system
- Assist with the annual review process
- Develop and maintain production pack out documentation according to customer requirements
- Complete customer Paper Audits
- Review and approval of Internal Audits
- Assist with external customer audits; review and oversight the performance of the observations resolution
- Oversight the equipment performance checks including internal and external calibration as necessary and the equipment preventive maintenance logs
- Generation, review and approval of Standard Operation Procedures and forms
- Conduct employee training and update employee training records
- Assist in the writing of nonconformance reports related to customer complaints and internal product deficiencies
- Review and evaluate the Quality Manual System according to ISO 9001/2015
- Review of IQ, PQ, and OQ of vision inspection systems.
Quality Assurance Documentation Supervisor
Platinum Press, Inc.
04.2015 - 04.2016
- Conduct internal audits applying functional knowledge, principles, techniques, and methodologies
- Assist with external Customers audits
- Review and follow up of the equipment performance checks and equipment maintenance logs to ensure process are in compliance
- Generation, review and approval of Standard Operation Procedures and forms
- Conduct training to team members to understand customer contract requirements
- Update employee training records
- Review of batch records.
Quality Control Technician
Platinum Press, Inc.
10.2013 - 04.2015
- Inspect product from raw material to final product in each stage of the process
- Inspection and approval of the inventory to use for the production line
- Conducts line clearance approvals at the beginning of production runs in all areas
- Manage labeling system, accordance to customer specifications requirements
- Performs quality in-process checks in production areas
- Generation and approval of Certificate of Conformance for each product according to contract requirements
- Assist in conducting internal quality audits
- Employee of the year Award 2015.
QA Manufacturing Operator
Reckitt Benckiser
10.2012 - 03.2013
- Filing and organizing batch record files
- Work on data entry
- Develop an inventory system and organize documentation into documentation department
- Help to the maintenance of SOP binders.
Self-Employment
Rent Go
10.2006 - 09.2008
- Manages a Construction Equipment Rental, own business in which include customers services, quote, equipment pick-up - delivery coordination to different sites through west coast
- Receives calls for equipment delivery and coordinate preventive maintenance schedule as well
- Assure the best performance of all the equipment available for rent.
Quality Assurance Incoming Inspector
Mayne Pharma
08.2002 - 12.2002
- Inspection of raw materials, commodities and manufacturing areas in accordance to AQL, cGMP's, and standard operation program to manufacture parenteral and medical device products
- Provide disposition of in process and finished goods for the manufacturing area
- Assure document compliance with cGMP's, SOPs through all quality control in accordance to policies and procedures.
Quality Inspector Operator
Hewlett Packard Caribe
08.1999 - 12.2000
- Manage the end of line inspection manufacturing of ink cartridges
- Inspects and performs test mechanical parts and components of printer ink cartridges to assure electrical circuit quality and functionality performance of products based on a random samples audit
- Increase and maintain a continual and sustain overall head yields over 98.5% in all products mix.
Practice Degree
DuPont Pharma
01.2000 - 05.2000
- Meets certain hours of research on the manufacturing process of a pharmaceutical product
- Received of raw material for processing into the packaging process
- Verify all standards process operations to ensure proper production of quality products as per FDA compliance.
Education
Bachelor Degree Quality Control / Quality Assurance in Manufacture -
University of Puerto Rico - Aguadilla Campus
05.2000
High School Juan Ríos Serpa -
Business Program, Puerto Rico
05.1995
Skills
Bilingual (English / Spanish)
Customer Service
Interpersonal Skills
Complex Problem-Solving
Organization Skills
Confidential Records Management
Procedural Compliance
Data Evaluation
Summaryofqualification
- Leadership and ability of effective communication.
- Result achieved, service, efficiency and cost objective.
- Self-directed and self-motivated capable of working in a team and quality environment.
- Type writing knowledge up to 45 WPM.
Training
- Current Good Manufacturing Practices (cGMP’s)
- Performance Management
- Lean Manufacturing
- Good Documentation Practices (GDP)
- EHS Policies and Standard
- OSHA Standard
Timeline
Intake Advocate, TAS
Internal Revenue Service, IRS
02.2022 - Current
Enumerator
Department of Commerce, US Census Bureau
07.2020 - 10.2020
Quality Assurance Manager
Platinum Press, Inc.
04.2016 - 09.2019
Quality Assurance Documentation Supervisor
Platinum Press, Inc.
04.2015 - 04.2016
Quality Control Technician
Platinum Press, Inc.
10.2013 - 04.2015
QA Manufacturing Operator
Reckitt Benckiser
10.2012 - 03.2013
Self-Employment
Rent Go
10.2006 - 09.2008
Quality Assurance Incoming Inspector
Mayne Pharma
08.2002 - 12.2002
Practice Degree
DuPont Pharma
01.2000 - 05.2000
Quality Inspector Operator
Hewlett Packard Caribe
08.1999 - 12.2000
Bachelor Degree Quality Control / Quality Assurance in Manufacture -
University of Puerto Rico - Aguadilla Campus
High School Juan Ríos Serpa -
Business Program, Puerto Rico