Summary
Overview
Work History
Education
Skills
Timeline
Generic

Almaz Hawariat

Garland,Texas

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Over 16 years of experience of customer service and management . Self-starter with strong record of providing valuable service to patients and customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to retail/healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel in industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking in position. Offering excellent communication and good judgment.

Overview

18
18
years of professional experience

Work History

Care Concierge

CVS Healthcare
Dallas, Texas
03.2021 - Current
  • Engaging customers by proactively welcoming them to HealthHUB.
  • Assisting customers by helping them navigate healthcare services and products.
  • Promoting CVS Health consumer facing healthcare programs/initiatives and HealthHUB offering including mobile apps and digital tools
  • Act as Product Resource Assistant for Home Health Care.
  • Conducting outreach calls to patients on behalf of their insurance company Aetna/Caremark with important health reminder/Care opportunities.
  • Adhere to Professional Practice Standards.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Shift Supervisor

CVS Pharmacy
Dallas, Texas
12.2004 - 03.2021
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Delivered successful training to more than 10 employees during shifts, educating on successful work processes and productivity strategies.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Developed and enhanced job assignments for morning team, planned production schedules and strengthened organization of task flows.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

Education

Bachelor of Arts - Healthcare Administration

The University of Texas At Arlington
Arlington, TX
05.2009

Associate of Science - Science Education

Richland College
Dallas, TX
05.2007

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • Planning and Coordination
  • Organization and Time Management
  • Self-Motivated
  • MS Office
  • Data Entry
  • Attention to Detail
  • Good Telephone Etiquette
  • Problem-Solving

Timeline

Care Concierge

CVS Healthcare
03.2021 - Current

Shift Supervisor

CVS Pharmacy
12.2004 - 03.2021

Bachelor of Arts - Healthcare Administration

The University of Texas At Arlington

Associate of Science - Science Education

Richland College
Almaz Hawariat