Summary
Overview
Work History
Education
Skills
Timeline
Generic
Almeda McLeod

Almeda McLeod

Civil Mediator and Pro Media Agency (678) 231-1336
Conyers,GA

Summary

Adaptable Postmaster successful managing team of 100+ employees in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail.

Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.

Friendly Postmaster with 37years 9months of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 500+ employees.

Reliable employee seeking a leadership position. Offering excellent communication and good judgment.

Experienced Postmaster with over 37+years of experience in the United States Postal Service. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Postmaster eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of commitment and training in safety. Motivated to learn, grow and excel in a healthy environment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated leader professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positive position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience

Work History

Pro Media Agency

Self Employed Web
Conyers, GA
04.2022 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked with customers to understand needs and provide excellent service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Conducted research, gathered information from multiple sources and presented results.
  • Delivered services to customer locations within specific timeframes.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained high level of understanding of industry standards and trends.
  • Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Updated social media platforms with latest news and corporate details.
  • Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Monitored social media questions and comments and appropriately responded.
  • Designed and implemented advertising and public relations activities.
  • Planned marketing initiatives and leveraged referral networks to promote business development.

Civil Mediator

State Of Georgia
Conyers, GA
2021 - Current
  • Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
  • Prepared agreements and settlement documentation for each interested party to sign and complete.
  • Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
  • Established professional lines of communication, supporting individual interests and achieving legal justice.
  • Led interviews and collected evidence to support either side and achieve favorable resolutions.
  • Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
  • Conducted initial meetings to outline process, answer questions and set expectations for both parties.
  • Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
  • Provided legal advice to clients, advising to accept or reject terms of settlements depending on parameters and details.
  • Applied deep understanding of relevant laws and policies to reach agreements.
  • Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
  • Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.
  • Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Prepared written opinions or decisions regarding cases.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.

Postmaster

United States Post Office
Lilburn, GA
06.1984 - 03.2022
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Created plans and communicated deadlines to complete projects on time.
  • Monitored company inventory to keep stock levels and databases updated.
  • Onboarded new temps by entering employee information into systems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Increased customer satisfaction by resolving issues.
  • Used coordination and planning skills to achieve results according to schedule.
  • Hired, trained and evaluated performance of 100+ employees.
  • Used internal application to manage rent collection and billing for 3000 post office boxes.
  • Designed and maintained budget of over $100,200.00 to cut costs by 35% quarterly.
  • Increased productivity by 85% through streamlining daily street audits procedures and daily post office operations.
  • Maintained 95-100% window clerk accountability accuracy through closely auditing and reviewing daily, weekly, spot check and quarterly documents.
  • Developed and maintained detailed reports of all post office activities using Micro Soft, Excel, Power Point, Webmaster and other inter secure applications.
  • Managed flow, operations and management services for over 200-300 daily post office visitors.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 55%.
  • Issued and cashed 20,000 daily money orders worth over1000 each up to 3000 per customer.
  • Assisted customers in determining proper postal service to align with individual needs.

Education

High School Diploma -

Riverview High School
Sarasota, FL
05.1984

Skills

  • Operational policies knowledge
  • Mail distribution
  • Transactions oversight
  • Planning and Coordination
  • Organization and Time Management
  • Excellent Communication
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Professional demeanor
  • Mail confidentiality
  • Postal rates knowledge
  • Postal product pricing
  • Flexible and Adaptable
  • PPE Compliance
  • Problem-Solving
  • MS Office
  • Carrier oversight

Timeline

Pro Media Agency

Self Employed Web
04.2022 - Current

Civil Mediator

State Of Georgia
2021 - Current

Postmaster

United States Post Office
06.1984 - 03.2022

High School Diploma -

Riverview High School
Almeda McLeodCivil Mediator and Pro Media Agency (678) 231-1336