Almedia Collick-Abrams
Felton,DE
Summary
Results-oriented professional with deep knowledge of the field seeking a challenging role to drive company efficiency and productivity. Proven ability to execute quality care in high-pressure situations and enhance patient outcomes. Strong team communication skills and a commitment to reasoned thinking. Dedicated professional with years of excellent performance in medical roles, offering unwavering work ethic and dedication to patient care. Resilient Emergency Medical Technician known for high productivity and efficient completion of tasks. Skilled in rapid patient assessment, emergency care procedures, and medical equipment operation. Excel in communication, teamwork, and problem-solving under pressure to deliver optimal patient outcomes.
Overview
10
10
years of professional experience
Work History
Process Assistant
Amazon Fulfilment Center
Middletown, Delaware
09.2015 - 04.2024
- Established rewarding relationships with tier one associates by providing empathy and associate support.
- Managed safety, productivity, and quality to meet customer delivery promises.
- Monitored and oversaw daily tasks of AFE and Pick departments' associates
- Oversaw daily work assignments for a team of 400 associates
- Supported, mentored, and motivated individuals to achieve greatness
- Demonstrated excellent customer service, communication, and interpersonal abilities.
- Solved problems for Pick, Stow, and AFE departments.
- Participated in regular meetings with senior leadership to review ongoing progress and develop strategic plans for achieving success.
- Supported managers by completing additional tasks
- Facilitated smooth execution of fire drill practice by delegating appropriate associate tasks
- Trained associates, resulting in their promotion to Process Assistants
- Spearheaded daily motivation efforts to drive associate advocacy
- Promoted safety, quality, productivity, and customer delivery promises.
- Conducted daily morning huddles and meetings punctually to initiate a productive workday
- Ensured top-quality ICQA for Inventory Control and Quality Assurance operations, comprising Stow, Pick and AFE functions.
- Enhanced efficiency in associate staffing and scheduling responsibilities
- Chased and found totes for CPT rollout
- Utilized handheld scanning device to efficiently stock shelves
- Secured items on shelves to prevent falls
- Ensured accurate count and product inventory by meticulously counting items in bins
- Segregated damaged items into the designated bin for repair/replacement
- Retrieved customer purchases upon scanner notification
Administrative Medical Assistant
Correct Care Solutions
Smyrna, DE
02.2014 - 06.2014
- Lead medical assistant (properly guiding all the new assistants of their daily tasks)
- Maintain security clearance for entry into all correctional facilities
- Schedule outpatient appointments for residents
- Obtain prior authorization for appointments before scheduling
- Send reminder letters / memos for tests and follow up appointments for residents
- Keep spread sheets for monthly queries
- Prepare proper paperwork needed for outside appointments
- Provide pertinent information, memos and requests for appointments needed to security staff and warden
- Partner with security staff for secured residential transportation
- Perform Administrative Assistant duties (filing, faxing, answering phones, attending meetings, etc.)
- Maintain confidentiality while speaking of a resident’s medical history
- Perform medical record audits
- Perform phlebotomy skills daily
- Shadow physicians and doctors with physical assessments
- Assist with minor surgeries
- Overseeing medical assistants from other facilities
- Supervising and delegating residential workers while working in the office
- Assist with finger sticks/blood sugar tests and PPD plants
- Schedule patients for medical procedures, follow-up and sick call appointments
- Retrieve patient data and convert into new EHR system
- Assist in critical care unit as CNA substitute at other facilities when needed
- Keep records in data/spreadsheet form of outside physician appointments
- Report weekly/monthly documentation to supervisors
- Compile projects and reports from other facilities for the on-site MD to review
- Communicate effectively and demonstrate respect, concern and courtesy in all interpersonal and written correspondence
- Protect confidentiality of information in written and verbal formation
- Upon warden approval, copy charts for outside physicians’ requesting medical history while complying with HIPPA
Education
I.T. Fundamentals -
POLYTECH Adult Education
Woodside, DE01.2024
Emergency Medical Technician -
Delaware Technical and Community College
Woodside, DE01.2021
Office Management Diploma -
POLYTECH Adult Education
Woodside, DE01.2015
Physical Therapy Aide Diploma -
POLYTECH Adult Education
Woodside, DE01.2012
Medical Assistant Diploma -
POLYTECH Adult Education
Woodside, DE01.2001
Skills
- Managed Resident Appointment Spreadsheets
- Supervised Medical Support Staff
- Delegated job duties to employees in all areas needed
- Supervised Daily Operations for 400 Associates
- Customer Transaction Management
- Customer Complaint Resolution
- Daily Business Development Coordination
- Organizational Proficiency
- Production Team Experience
- Empathetic Patient Care
Timeline
Process Assistant
Amazon Fulfilment Center
09.2015 - 04.2024
Administrative Medical Assistant
Correct Care Solutions
02.2014 - 06.2014
I.T. Fundamentals -
POLYTECH Adult Education
Emergency Medical Technician -
Delaware Technical and Community College
Office Management Diploma -
POLYTECH Adult Education
Physical Therapy Aide Diploma -
POLYTECH Adult Education
Medical Assistant Diploma -
POLYTECH Adult Education
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