Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Almedia Feela

Staples,MN
Almedia Feela

Summary

Dynamic and reliable Cage Cashier with extensive experience at Grand Casino Mille Lacs, excelling in cash handling and customer service. Proven ability to enhance operational efficiency and reduce wait times through meticulous transaction accuracy and effective teamwork. Recognized for fostering a positive environment while ensuring compliance with gaming regulations.

Professional retail worker with strong cash handling and customer service skills. Known for reliability, adaptability, and collaborative spirit, consistently delivering accurate and efficient transactions. Strong focus on teamwork and achieving results, ensuring seamless experience for both customers and colleagues. Skilled in maintaining confidentiality, resolving issues promptly, and operating in dynamic environments.

Professional cashier skilled in managing financial transactions and maintaining accurate records. Known for strong team collaboration and results-driven mindset, ensuring smooth operations and client satisfaction. Adept in handling currency exchanges and resolving discrepancies promptly while adapting to changing needs.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
years of professional experience

Work History

Grand Casino Mille Lacs

Cage Cashier/R2
03.2023 - 09.2024

Job overview

  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • R2 is the stand in for the lead on their days off. Take on all responsibilities of the team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
  • Secured casino funds not in use after balancing cash drawer.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
  • Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
  • Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
  • Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Maintained high levels of security and confidentiality, safeguarding sensitive customer information.
  • Achieved record of reliability, never missing day of work without prior notice.
  • Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
  • Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
  • Ensured accuracy of financial records by meticulously balancing cash drawer at end of each shift.
  • Enhanced customer trust by accurately handling transactions and resolving discrepancies quickly.
  • Supported successful promotional events, managing additional cash flow and customer inquiries effectively.
  • Boosted team morale, leading by example and assisting colleagues during peak hours.
  • Maintained up-to-date knowledge of company products and services, improving cross-selling opportunities.
  • Streamlined transaction times for customers by maintaining high level of accuracy and efficiency in cash handling.
  • Demonstrated exceptional problem-solving skills, addressing customer concerns to ensure positive experience.
  • Promoted positive work environment, resolving conflicts and encouraging teamwork.
  • Strengthened customer loyalty through friendly and professional service, even during busy periods.
  • Moved currency, coins and chips following exact security protocols.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Performed check cashing for customers based on company policies.
  • Checked customer identification and verified signatures for large transactions.
  • Monitored customer transactions to detect suspicious or fraudulent activity.
  • Trained, oriented and mentored new cashiers in money handling and cage security procedures.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Verified and processed authorization forms for transactions.
  • Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.

Grand Casino Hinckley

Cage Cashier
10.2016 - 08.2019

Job overview

  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Processed various cash transactions and answered gaming customer questions.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
  • Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
  • Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Maintained up-to-date knowledge of company products and services, improving cross-selling opportunities.
  • Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
  • Maintained high levels of security and confidentiality, safeguarding sensitive customer information.
  • Demonstrated exceptional problem-solving skills, addressing customer concerns to ensure positive experience.
  • Streamlined transaction times for customers by maintaining high level of accuracy and efficiency in cash handling.
  • Supported successful promotional events, managing additional cash flow and customer inquiries effectively.
  • Boosted team morale, leading by example and assisting colleagues during peak hours.
  • Enhanced customer trust by accurately handling transactions and resolving discrepancies quickly.
  • Promoted positive work environment, resolving conflicts and encouraging teamwork.
  • Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
  • Optimized checkout process to enhance customer satisfaction.
  • Ensured accuracy of financial records by meticulously balancing cash drawer at end of each shift.
  • Moved currency, coins and chips following exact security protocols.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Performed check cashing for customers based on company policies.
  • Checked customer identification and verified signatures for large transactions.
  • Monitored customer transactions to detect suspicious or fraudulent activity.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Verified and processed authorization forms for transactions.

Self

Childcare Provider
06.2016 - 10.2016

Job overview

  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Provided emotional support and guidance to children during difficult times.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

Lake Superior Laundry

Washroom Supervisor
03.2016 - 06.2016

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Walmart

Produce Associate
11.2013 - 03.2016

Job overview

  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted with weekly inventory counts.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Blocked produce and culled damaged or spoiled pieces.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
  • Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Relcorp Frozen Bakery Products

Float Baker
11.2010 - 05.2012

Job overview

  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Trained and supervised new employees on bakery operations and procedures.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Prepared dough for variety of pastries, cakes and breads.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Followed food safety standards when handling ingredients.

Education

Pine Technical Collage
Pine City, MN

No Degree from Accounting
12-2005

Pine City High School
Pine City, MN

High School Diploma
05-2003

Skills

  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling
  • Data entry efficiency
  • Teamwork orientation
  • Currency counting
  • Cash counting speed
  • Records maintenance
  • Inventory oversight
  • Currency exchanges
  • Mental math aptitude
  • Patience and tolerance
  • Cash handling expertise
  • Fraud detection
  • Window service control
  • Hopper bag management
  • Internal controls compliance
  • Gaming regulation compliance
  • Money security
  • Hospitality and accommodation
  • Time management proficiency
  • Casino regulations
  • Transaction accuracy
  • Foreign currency exchanges
  • Bank deposit preparation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Effective communication
  • Decision-making
  • Adaptability and flexibility

Timeline

Cage Cashier/R2

Grand Casino Mille Lacs
03.2023 - 09.2024

Cage Cashier

Grand Casino Hinckley
10.2016 - 08.2019

Childcare Provider

Self
06.2016 - 10.2016

Washroom Supervisor

Lake Superior Laundry
03.2016 - 06.2016

Produce Associate

Walmart
11.2013 - 03.2016

Float Baker

Relcorp Frozen Bakery Products
11.2010 - 05.2012

Pine Technical Collage

No Degree from Accounting

Pine City High School

High School Diploma

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