Summary
Overview
Work History
Education
Skills
Other
Timeline
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Almedia Freeman

South Holland,IL

Summary

Enthusiastic Senior Operations Manager offering 30 + years background overseeing production of goods and provision of services in Hospitality. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Health Care Assistant

Illinois Department Of Aging
06.2018 - Current
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Food and Beverage Consultant

City Of Chicago
02.2007 - Current
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Reviewed current business levels in restaurant operations and recommended priority shifts to enhance profitability.
  • Monitored and evaluated food supplies and confirmed compliance with local, state and federal health regulations.
  • Recruited, selected and trained competent food service personnel.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

Executive Operations Manager

Airbnb, Inc.
06.2019 - 09.2022
  • Provided leadership for continual management and employee training initiatives.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Allocated resources to planned programs according to business objectives.
  • Adhered to terms and conditions of the ADS requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained cleanliness and organization of accommodations, workspace, working closely with employees.
  • Promoted positive customer experience through day-to-day supervision and management of accommodations facility.
  • Scheduled employees for 2 shifts, taking into account customer traffic and employee strengths.
  • Supervised 14 employees on 2 shifts, overseeing efficiency of cleaning and sanitizing and staging.
  • Generated and developed leads, using cross marketing techniques, networking to acquire new clients.

Personal Assistant

C. F. Moore Construction
08.2019 - 08.2020
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and attended meetings and compiled related documents and reports.
  • Managed residential properties and staged homes prior to clients' arrivals.

Education

Bachelor of Arts - Business Administration And Management

Chicago State University
Chicago, IL
12.2023

High School Diploma -

Jones Commercial Magnet High School
Chicago
06.1978

Skills

  • Operational Efficiency
  • Customer Relations
  • Organizational Systems
  • Executive Leadership
  • Key Performance Indicators (KPI)
  • Employee Assignments
  • Operations Management
  • P&L Responsibility

Other

Operated and managed the Family Owned Business for 10 years  - 1984 - 1994


Volunteer Work for Christ Cathedral Baptist Church as an EST Tech doing intake for energy assistance to low income families. - Chicago


Volunteer Work for DNC, Former Governor Pat Quinn, Senators Dick Durbin, Robin Kelly, Danny Davis, Former President Barack Obama, Obama Foundation, President Joe Biden


Accomplishments:


Participant of the Bronzeville Revitalization Plan building Senior Communities with Green Roofs.

Timeline

Personal Assistant

C. F. Moore Construction
08.2019 - 08.2020

Executive Operations Manager

Airbnb, Inc.
06.2019 - 09.2022

Health Care Assistant

Illinois Department Of Aging
06.2018 - Current

Food and Beverage Consultant

City Of Chicago
02.2007 - Current

Bachelor of Arts - Business Administration And Management

Chicago State University

High School Diploma -

Jones Commercial Magnet High School

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Almedia Freeman