Summary
Overview
Work History
Education
Skills
References
Timeline
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Almedin Nukic

Fort Worth,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Fleet Manager

DFW Global Trucking
01.2016 - Current
  • Monitored product import and export processes to ensure compliance with regulatory and legal requirements
  • Advised sales and billing departments of transportation charges for customers' accounts
  • Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products and materials
  • Resolved problems concerning transportation, logistics systems, imports and exports and customer issues
  • Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements
  • Negotiated with carriers, warehouse operators and insurance company representatives for services and preferential rates
  • Performed various financial activities, such as cash handling, deposit preparation and payroll
  • Compiled and balanced cash receipts at end of day and shift.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Oversaw team of 15-20 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.

RESTAURANT SUPERVISOR

IHOP
01.2011 - 12.2015
  • Supervised and participated in kitchen and dining area cleaning activities
  • Observed and evaluated workers and work procedures to check quality standards and service and complete disciplinary write-ups
  • Trained workers in food preparation, and in service, sanitation and safety procedures
  • Presented bills and accepted payments
  • Resolved customer complaints regarding food service.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Education

High School Diploma -

NORTH CROWLEY HIGH SCHOOL
05.2011

Skills

  • Vendor Collaboration
  • Preventive Maintenance
  • Cost Reduction
  • Driver management
  • Employee Management
  • Safety Monitoring
  • Delivery schedule oversight
  • MS Office Suite
  • Scheduling

References

  • References available upon request

Timeline

Fleet Manager

DFW Global Trucking
01.2016 - Current

RESTAURANT SUPERVISOR

IHOP
01.2011 - 12.2015

High School Diploma -

NORTH CROWLEY HIGH SCHOOL

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Almedin Nukic