Almendra Llerena
Margate,Florida
Summary
Dedicated administrative professional with over 10 years of experience seeking a position as a Pre-Services Representative at a patient-centered healthcare institution. Proven leadership, organizational, and communication skills to optimize pre-services processes and enhance patient service coordination. Eager to contribute efficiency and accuracy in a dynamic healthcare setting committed to patient-centered care.
Overview
10
10
years of professional experience
Work History
Call center representative
Lincoln Health Supply
08.2023 - 11.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Lead Account Manager
Silent Blue Flooring
10.2019 - 08.2023
- Guided sales initiatives by analyzing assessment data and implementing interventions
- Utilized performance data for financial analysis and client collaboration
- Coordinated projects and managed a high-performing team, exceeding training standards.
Administrative Secretary
St. James In The Hills Episcopal Church
04.2015 - 10.2019
- Led scheduling and financial transactions, conducted training events, and handled customer interactions
- Proficient in Microsoft Office, conducted quarterly evaluation reports.
Head Receptionist
LA Fitness Corporation
02.2014 - 03.2019
- Managed a diverse team, supervised financial transactions, and oversaw daily operations
- Proficient in customer service, telephone switchboard, and mentoring new employees.
Education
Diploma -
Monarch High School
Coconut Creek, FloridaSkills
- 10 years of administrative secretarial experience
- 10 years in customer service
- 30 hours of Conflict Resolution Mediation Training
- Data Entry
- Leadership and Training experience
- Microsoft Office, including Excel and PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Call center representative
Lincoln Health Supply
08.2023 - 11.2023
Lead Account Manager
Silent Blue Flooring
10.2019 - 08.2023
Administrative Secretary
St. James In The Hills Episcopal Church
04.2015 - 10.2019
Head Receptionist
LA Fitness Corporation
02.2014 - 03.2019
Diploma -
Monarch High School
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