ALMERA ALNAJJAR
Dearborn,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Pharmacy Clerk
Henry Ford Wyandotte Hospital
Wyandotte, Michigan
02.2024 - Current
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Assisted customers with selecting and purchasing medications.
- Verified accuracy of prescriptions filled by pharmacists.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Answered customer questions about prescribed and OTC medications.
- Handled over 100 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Barista
Starbucks
Wyandotte, MI
08.2023 - 02.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
- Maintained a clean and organized workspace for optimal productivity and safety
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served
- Assisted in inventory management to maintain adequate stock levels and reduce wastage
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Bookseller
Barnes & Noble
Detroit, MI
08.2022 - 01.2023
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences
- Increased store revenue by effectively managing inventory and promoting special offers and discounts
- Supported a positive work environment by collaborating with team members to achieve collective goals
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
Education
J.D. - Business Law
University of Detroit Mercy
Detroit, MI04-2030
High School Diploma -
Dearborn High School
MI06.2024
Skills
- Inventory Management
- Cash Register Operation
- Conflict Mediation
- Product Displays
- Exceptional Customer Service
- Friendly and Outgoing
- Fluent in Arabic
- Retail Management
- POS System Operation
- Organizational skills
- Stock management
- Administrative Oversight
- Resolving customer issues
- Order coordination
- Pharmacy operations
Languages
Arabic
Professional
References
References available upon request.
Timeline
Pharmacy Clerk
Henry Ford Wyandotte Hospital
02.2024 - Current
Barista
Starbucks
08.2023 - 02.2024
Bookseller
Barnes & Noble
08.2022 - 01.2023
J.D. - Business Law
University of Detroit Mercy
High School Diploma -
Dearborn High School
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