Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

Almeter McMillion

Boston,MA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Crew MemberJanitor / Crew Member Driver HelperGreeterReceptionist

Work Type

Full TimePart TimeContract WorkGig WorkVolunteerConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Boston, MA, US
Open to relocation: No

Salary Range

$0/hr - $1000/hr

Summary

Dynamic professional with extensive experience at Dunkin' Donuts, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction and boost sales through effective communication and upselling techniques. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a 20% increase in repeat customer rates.

Overview

16
16
years of professional experience

Work History

Crew Member

Dunkin Dounts
11.2024 - 09.2025
  • Assisted customers with orders, ensuring a positive dining experience.
  • Maintained cleanliness and organization in work areas to adhere to health standards.
  • Operated kitchen equipment efficiently while following safety guidelines.
  • Collaborated with team members to meet service demands during peak hours.
  • Learned menu items and promotions to provide accurate information to customers.
  • Supported inventory management by restocking supplies as needed.
  • Adapted quickly to changing environments and customer needs during shifts.
  • Followed food preparation procedures for quality and consistency in meals.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Prepared salads, soups and sandwiches for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.

Greeter

Liberty Tax Service
09.2011 - 05.2015
  • Greeted clients warmly, creating welcoming environment and enhancing customer experience.
  • Assisted with appointment scheduling, ensuring efficient client flow during peak tax season.
  • Provided information on tax services, addressing client inquiries to facilitate understanding of offerings.
  • Maintained cleanliness and organization of reception area, promoting professionalism and comfort for visitors.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
  • Acted as first point of contact for visiting clients and customers.
  • Recommended products and services to customers based on personalized needs.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.

Janitor / Crew Member

Boston Public Health Commission
09.2020 - 03.2023
  • Maintained cleanliness and sanitation across facilities in compliance with health standards.
  • Operated cleaning equipment, including floor scrubbers and vacuums, ensuring effective maintenance of surfaces.
  • Conducted routine inspections of premises to identify hazards and ensure safety protocols were met.
  • Assisted in inventory management of cleaning supplies, ensuring availability for day-to-day operations.
  • Collaborated with team members to develop efficient cleaning schedules that maximized productivity.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Kept building spaces premises clean inside and outside.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Moved furniture for cleaning and set up for special events.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness and sanitation standards in food preparation areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Brewed coffee and tea and changed out drink station syrups.

Massage Therapist

Massage Envy
09.2017 - 01.2019
  • Delivered personalized massage therapy sessions, addressing clients' specific needs and preferences.
  • Utilized various techniques, including Swedish, deep tissue, and trigger point therapy to enhance client experience.
  • Maintained accurate records of client treatments and progress to ensure continuity of care.
  • Collaborated with team members to create a welcoming environment, promoting relaxation and customer satisfaction.
  • Educated clients on self-care practices and wellness strategies to support ongoing health goals.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Prepared oils and lotions for massages.
  • Maintained accurate and up-to-date client records.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.

Driver Helper

UPS
05.2014 - 10.2017
  • Assisted drivers with package loading and unloading, ensuring timely deliveries.
  • Navigated local routes efficiently to support delivery schedules.
  • Communicated effectively with customers to ensure satisfaction during deliveries.
  • Maintained cleanliness and organization of delivery vehicles and equipment.
  • Adapted quickly to changing delivery requirements and schedules as needed.
  • Supported inventory management by assisting in tracking packages and report discrepancies.
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighing up to Number pounds.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Scanned and tracked packages for delivery accuracy and security.
  • . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
  • Displayed very good communication and customer service skills.

Landscape Worker

Greenway Conservative
06.2009 - 09.2010
  • Operated landscaping equipment, ensuring proper use and maintenance for optimal performance.
  • Assisted in planting, pruning, and maintaining various plant species to enhance landscape aesthetics.
  • Collaborated with team members to execute landscape design plans efficiently and effectively.
  • Implemented safety protocols while performing outdoor tasks to minimize hazards and ensure compliance.
  • Monitored irrigation systems, adjusting settings as needed to maintain healthy plant growth.
  • Identified and addressed pest issues through integrated pest management techniques to protect landscapes.
  • Trained new employees on best practices for landscaping tasks and equipment operation.
  • Contributed to project planning by providing input on material selection and resource allocation for projects.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.

Education

Associate of Science - Engineering

Bunker Hill Community College
Charlestown, MA

Associate of Science - Massage Therapy

Salter School
MA
09.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Store opening and closing
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Complex Problem-solving
  • Visual communication
  • Creativity and innovation
  • Menu memorization
  • Telephone etiquette
  • Positive company representation
  • Beverage preparation
  • Housekeeping
  • Inventory counts
  • Sales expertise
  • Landscaping and groundskeeping
  • Table setting

Accomplishments

    I was nominated for a rising star

Timeline

Crew Member

Dunkin Dounts
11.2024 - 09.2025

Janitor / Crew Member

Boston Public Health Commission
09.2020 - 03.2023

Massage Therapist

Massage Envy
09.2017 - 01.2019

Driver Helper

UPS
05.2014 - 10.2017

Greeter

Liberty Tax Service
09.2011 - 05.2015

Landscape Worker

Greenway Conservative
06.2009 - 09.2010

Associate of Science - Engineering

Bunker Hill Community College

Associate of Science - Massage Therapy

Salter School

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