Overview
Work History
Education
Timeline
OfficeManager

Almetha Long

Rock Hill,SC

Overview

22
22
years of professional experience

Work History

Office Manager

Redemption of Care (ROC ) Dental Group
04.2004 - 11.2017


  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Assisted in daily office operations to ensure efficient workflow and support team activities.
  • Maintained office supplies inventory, ensuring availability for staff needs and smooth functioning.
  • Supported onboarding processes for new employees by preparing necessary documentation and materials.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Updated and maintained filing systems to enhance information retrieval and organization efficiency.
  • Responded to inquiries via phone and email, providing timely assistance to staff and clients.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Warranty Specialist

Meineke Corporate Office
12.1998 - 12.2003
  • Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
  • Researched and honored warranty contracts
  • Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
  • Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
  • Streamlined the warranty process for faster claim resolution and better customer experience.
  • Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
  • Verified client information by analyzing existing evidence on file.

Call Center Supervisor

EDS Call Center
01.1996 - 01.1998
  • Supervised 25 team members with inbound and outbounds calls
  • Implemented process improvements, resulting in reduced call handling times and increased efficiency.
  • Facilitated regular team meetings to communicate updates, share best practices, and encourage collaboration.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.

Education

Bachelor of Arts - Sociology With A Minor in Political Science

Winthrop University
Rock Hill, SC
12-2024

Timeline

Office Manager

Redemption of Care (ROC ) Dental Group
04.2004 - 11.2017

Warranty Specialist

Meineke Corporate Office
12.1998 - 12.2003

Call Center Supervisor

EDS Call Center
01.1996 - 01.1998

Bachelor of Arts - Sociology With A Minor in Political Science

Winthrop University

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Almetha Long