Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Almina Borovina

Erie,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Footwear Associate

Dicks Sporing Goods
08.2023 - Current
  • Assisted Footwear Department Manager with scheduling tasks and managing employee workloads,
  • Suggested additional purchases to customers and directed to store locations.
  • Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
  • Provided timely resolution of customer inquiries or complaints, maintaining professionalism while prioritizing customer satisfaction above all else.
  • Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
  • Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
  • Used proper sizing and fit guidelines to provide best experience for customers.
  • Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.

Tim Hortons Associate

TIm Hortons
07.2020 - 02.2023
  • Worked varied hours to meet business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Education

Bachelor of Arts - Criminal Justice

Gannon University
Erie, PA
05.2027

High School Diploma -

Northwest Pennsylvania Collegiate Academy
Erie, PA
06.2023

Skills

  • Basic Computer Literacy
  • Active listening capacity
  • Physical Stamina and Endurance
  • Time management mastery
  • Product Knowledge Expertise
  • Cross-selling tactics
  • Customer Service
  • Organization
  • Customer experience management
  • Stock replenishment

Languages

Croatian
Native or Bilingual

Timeline

Footwear Associate

Dicks Sporing Goods
08.2023 - Current

Tim Hortons Associate

TIm Hortons
07.2020 - 02.2023

Bachelor of Arts - Criminal Justice

Gannon University

High School Diploma -

Northwest Pennsylvania Collegiate Academy
Almina Borovina