Almina Borovina
Erie,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Footwear Associate
Dicks Sporing Goods
08.2023 - Current
- Assisted Footwear Department Manager with scheduling tasks and managing employee workloads,
- Suggested additional purchases to customers and directed to store locations.
- Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
- Provided timely resolution of customer inquiries or complaints, maintaining professionalism while prioritizing customer satisfaction above all else.
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
Tim Hortons Associate
TIm Hortons
07.2020 - 02.2023
- Worked varied hours to meet business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
Bachelor of Arts - Criminal Justice
Gannon University
Erie, PA05.2027
High School Diploma -
Northwest Pennsylvania Collegiate Academy
Erie, PA06.2023
Skills
- Basic Computer Literacy
- Active listening capacity
- Physical Stamina and Endurance
- Time management mastery
- Product Knowledge Expertise
- Cross-selling tactics
- Customer Service
- Organization
- Customer experience management
- Stock replenishment
Languages
Croatian
Native or Bilingual
Timeline
Footwear Associate
Dicks Sporing Goods
08.2023 - Current
Tim Hortons Associate
TIm Hortons
07.2020 - 02.2023
Bachelor of Arts - Criminal Justice
Gannon University
High School Diploma -
Northwest Pennsylvania Collegiate Academy