Almira Halilcevic
Administrative & Project Coordinator
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Office Administrator / Project Coordinator
Systems2000 Plumbing Services Inc,
New York, NY
01.2019 - 07.2023
- Answered heavy flow of phone calls / emails and responded to inquiries from customers, vendors and other external contacts.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Assisted management with special projects to complete all tasks by deadlines.
- Provided excellent customer service, developing and maintaining client relationships.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Entered details into accounts and tracked payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Completed multiple tasks simultaneously to optimize project completion.
Administrative/Personal Assistant
Dr. Sharon Silvers
New York, NY
06.2014 - 01.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Administrative/Personal Assistant
Dr. Nicole Regent
New York, NY
09.2011 - 07.2014
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Sourced and ordered office equipment and supplies.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
Boutique Store Manager
Tory & Janes
Montclair, NJ
02.2006 - 09.2011
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Economics - Economics
University of Tuzla
Bosnia And Herzegovina 07.2001 - 08.2005
Certificate - Real Estate
New York Real Estate Institute
New York, NY 04.2017 - 08.2017
Hospitality Management - Food Service
Bergen Community College
Paramus, NJ 05.2008 - 06.2011
Skills
Integrity
Timeline
Office Administrator / Project Coordinator
Systems2000 Plumbing Services Inc,
01.2019 - 07.2023
Certificate - Real Estate
New York Real Estate Institute
04.2017 - 08.2017
Administrative/Personal Assistant
Dr. Sharon Silvers
06.2014 - 01.2019
Administrative/Personal Assistant
Dr. Nicole Regent
09.2011 - 07.2014
Hospitality Management - Food Service
Bergen Community College
05.2008 - 06.2011
Boutique Store Manager
Tory & Janes
02.2006 - 09.2011
Bachelor Of Economics - Economics
University of Tuzla
07.2001 - 08.2005