Summary
Overview
Work History
Education
Skills
Timeline
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Almira Harris

College Station,TX

Summary

Dynamic retail leader with a proven track record at Kohl's, excelling in financial budgeting and strategic team management. Achieved significant sales growth while enhancing customer experience through effective issue resolution and professional development initiatives. Skilled in inventory oversight and fostering interdepartmental cooperation to drive operational excellence.

Overview

10
10
years of professional experience

Work History

Store Manager

Kohls Department Store
College Station , TX
10.2020 - Current
  • Strategic Sales & Financial Management: Guided profitable sales, met store financial plans, and accomplished performance goals through strategic decisions and leadership of the store team. Achieved payroll plan by managing store schedules, monitoring labor costs, and adapting to business conditions based on weekly and monthly sales. Planned payroll/scheduling based on store traffic to ensure sufficient staffing.
  • Talent Acquisition & Development: Recruited and made hiring, pay, and termination decisions for all levels of store personnel, including store management. Managed associate relations issues, including performance management, and ensured associates followed company policies. Managed the training process for new hires on Kohl’s culture, product knowledge, and selling practices, holding associates accountable to individual goals. Coached the store team to increase their knowledge, providing opportunities for continued development and creating succession plans.
  • Operational Excellence & Compliance: Ensured sound inventory management through accurate shipping and receiving processes, completing required business directives. Prevented loss by educating associates, monitoring daily store activity, and maintaining product protection standards. Ensured store merchandising standards followed visual merchandising direction and made adaptations based on store layout and customer needs. Maintained appropriate product levels on the sales floor.
  • Customer Experience & Leadership: Created a compelling store experience for customers by engaging and modeling appropriate customer service behaviors, ensuring speed of point of sale and customer services exceeded standards.
  • Increased sales by 30% with special displays and promotions.

Assistant Store Manager

Kohls Department Store
Waco , TX
04.2017 - 10.2020
  • Operational Efficiency & Team Support: Supported and effectively resolved store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
  • Communication & Collaboration: Effectively planned, communicated, and shared information with team members using company tools and technology, while adhering to company guidance for daily, weekly, and monthly routines.
  • Work Environment & Compliance: Refreshed and maintained associate common areas and office areas to support a safe and engaging work environment. Assisted store executive team by facilitating orientation and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices.
  • Shortage Mitigation & Training: Assisted in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing results with store leaders. Monitored and followed up on store execution of training, surveys, and audits, ensuring directed timelines were met.
    Technology Management: Maintained in-store technology devices including, but not limited to, handheld scanners and two-way radios. Communicated and guided store technology issues through resolution, ensuring minimal disruption to operations.
    Leadership & Customer Focus: Acted with integrity, honesty, and fostered teamwork in an engaged and inclusive culture. Exercised good judgment and discernment when making decisions, taking appropriate partners as needed. Demonstrated a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
  • Performance & Compliance: Led by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty). Delivered strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing. Maintained adherence to company safety policies for the safety of all associates and customers.

Manager in Training

Kohls Department Store
College Station , TX
10.2016 - 04.2017
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Gained knowledge of company policies, protocols and processes.

Customer Service Manager

Kohls Department Store
College Station , TX
11.2014 - 10.2016
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took ownership of customer issues and followed problems through to resolution.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bachelor of Science - Business Administration And Management

Liberty University
Lynchburg, VA

Skills

  • Retail Operations Oversight
  • Financial Budgeting
  • Issue Resolution Expertise
  • Sales Channel Optimization
  • Designing Sales Operations Solutions
  • CRM Software Proficiency
  • Third-Party Merchandising Oversight
  • Client Relationship Management
  • Product Merchandising Expertise
  • Compliance Management
  • Professional Development
  • Staff Scheduling
  • Technical Problem-Solving
  • Comprehensive Reporting Skills
  • Recruitment and Development Skills
  • Workforce Succession Strategy
  • Risk Management
  • Product Presentation Expertise

Timeline

Store Manager

Kohls Department Store
10.2020 - Current

Assistant Store Manager

Kohls Department Store
04.2017 - 10.2020

Manager in Training

Kohls Department Store
10.2016 - 04.2017

Customer Service Manager

Kohls Department Store
11.2014 - 10.2016

Bachelor of Science - Business Administration And Management

Liberty University

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Almira Harris