Almira Lacerna
FLUSHING,NY
Summary
To gain more experience and exposure in different working conditions and routines that promote mastery of skill.
To continuously adapt new techniques and develop a sense of professionalism in order to become an instrument of excellence and productivity in the work place.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Associate
Duane Reade Pharmacy
02.2022 - 07.2022
- Addressed inquiries, resolved customer issues, and managed customer relations
- Followed policies and procedures to meet or exceed performance requirements
- Educated customers on special pricing opportunities and company offerings
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Service Clerk
Walgreens Boots Alliance
03.2016 - 10.2016
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
Education
Bachelor of Science - Nursing
Calayan Educational Foundation, Inc.
Philippines08.2020
High School Diploma -
Sacred Heart College
Philippines03.2014
Skills
- Hardworking and energetic; flexible; adapt easily to change of environment and work schedule
- Personable with positive attitude; interface well with clients, families and staff
- Provided quality and safe care
- Skilled in verbal and written communication
- Goal oriented and competent
- Computer Literate: (Field); MS Office (Word, Power point, Excel)
Certification
NC II medical transcriptionists
NC II caregiver
On Job Training
- Quezon Medical Center, Lucena City, Philippines
- Lucena Doctors Hospital and Medical Center, Lucena City, Philippines
- MMG General Hospital, Lucena City, Philippines
- National Center for Mental Health, Mandaluyong, Philippines
- Philippine Orthopedic Center, Quezon City, Philippines
- San Lazaro Hospital, Manila, Philippines
Training
- IGstories: 'Thee iGeneration Stories' A Symposium on the Mental Health Issues of the iGen, STGP 20th Postgraduate Course, St. Jude Coop Hotel and Event Center, Brgy. Isabang Diversion Road, Tayabas City, 09/27/2019
- Baby-Friendly Hospital Initiative Seminar, LUDHMC Staff, Fe. D Villanueva, MD Aud. 6th floor LUDHMC, 08/30/2019
- Patient Safety Goal Seminar, LUDHMC Staff, Fe. D Villanueva, MD Aud. 6th floor LUDHMC, 08/30/2019
- STROKE: Back to Basic, Jaypee L. Almagro, RN, Fe. D Villanueva, MD Aud. 6th floor LUDHMC, 08/29/2019
- Standard First Aid and BLS-CPR with AED Training Course, Philippine Red Cross, Nursing Arts Lab CEFI, 01/15/2019
- Refiring Nursing Career through Entrepreneurial Learning, BSN IV c/o 2018, CEFI Nursing Arts Laboratory, Katatagan Building, 04/13/2018
- MCNAP: Enhancing the Role of Maternity and Child Health Nursing through Clinical Practice, MCNAP, INC, Queen Margarette Hotel, Domoit, Lucena City, 10/27/2017
Timeline
Sales Associate
Target
07.2022 - Current
Customer Service Associate
Duane Reade Pharmacy
02.2022 - 07.2022
Service Clerk
Walgreens Boots Alliance
03.2016 - 10.2016
Bachelor of Science - Nursing
Calayan Educational Foundation, Inc.
High School Diploma -
Sacred Heart College