Almira Parganlija
Summary
Dynamic Account Manager with a proven track record at Marsden Building Maintenance, excelling in client relations and customer service. Enhanced operational efficiency through automated systems, while fostering teamwork and collaboration. Successfully managed multiple accounts, delivering tailored solutions that drove growth and improved client satisfaction.
Friendly Dental Assistant Intern enthusiastic about dental hygiene care and patient education. Exceptional customer service skills and knowledge Educated in infectious control. Experienced with dental procedures and patient care, ensuring smooth and efficient operations. Utilizes dental radiography and sterilization techniques to support dental treatments. Strong understanding of patient management and dental office protocols.
Overview
15
15
years of professional experience
Work History
Account Manager
Marsden Building Maintenance
04.2010 - Current
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Supported sales and reporting for large and medium-sized accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Reduced manual entry errors by implementing automated systems for timekeeping and attendance tracking, increasing overall efficiency.
- Managed multiple accounts simultaneously, ensuring accurate data input and timely processing of payroll for each client.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Facilitated training for (20 ) employees.
Dental Assistant
Apple Tree Dentistry
06.2023 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Dental Assistant
Metro Dentalcare
04.2023 - 06.2023
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
GED -
Hennepin Technical College
Minneapolis, MN01-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Macedonian
Professional Working
Slovenian
Limited Working
Timeline
Dental Assistant
Apple Tree Dentistry
06.2023 - 07.2023
Dental Assistant
Metro Dentalcare
04.2023 - 06.2023
Account Manager
Marsden Building Maintenance
04.2010 - Current
GED -
Hennepin Technical College
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