Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Almishia Howard-Ortega

Almishia Howard-Ortega

Orlando,FL

Summary

Proven track record in enhancing operational efficiency and patient satisfaction at CVS Specialty Pharmacy, showcasing expertise in HIPAA compliance and exceptional teamwork. Leveraged clinical assessment skills and a results-driven approach to streamline processes, significantly improving service quality and patient care coordination. Demonstrates strong analytical abilities and a commitment to excellence in all professional endeavors.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Specaility Pharmacy

Cvs Speciality Pharmacy
04.2018 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Streamlined pharmacy operations by maintaining inventory levels, placing orders, and organizing medications systematically.
  • Demonstrated strong analytical skills in identifying areas of improvement within processes or workflows leading to better operational performance.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.

Cashier Team Lead

Dodges Southern Fried Chicken
09.2016 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Medical Receptionist

M.D Katta Cancer Center
05.2014 - 08.2016
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.

Patient Service Specialist

Community Health Center Inc
09.2015 - 03.2016
  • Implemented process improvements and scheduling strategies to optimize appointment availability and reduce wait times for patients.
  • Assisted in training new schedulers on best practices, software usage, and effective communication techniques.
  • Provided exceptional customer service to patients, addressing their concerns, and answering questions related to appointments and services offered.
  • Maximized provider productivity by strategically allocating available time slots based on individual practitioner capabilities.
  • Regularly reviewed scheduled appointments to identify potential conflicts or opportunities for improved patient service.
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs and appointment details.

Patient Health Navigator

Advent Health Orlando
01.2012 - 05.2014
  • Promoted early detection of chronic conditions through targeted outreach campaigns, increasing awareness among at-risk individuals.
  • Empowered patients to make informed decisions about their health by providing thorough explanations of treatment options and potential outcomes.
  • Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
  • Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
  • Coordinated patient transitions between different levels of care, facilitating seamless handoff processes and reducing risk of inconsistencies in treatment plans.
  • Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.

Education

High School Diplo

West Orange High School
Winter Garden, FL
08.2006

Skills

  • Medication compounding
  • HIPAA Compliance
  • Data accuracy
  • Clinical assessment
  • Insurance Verification
  • Quality Control Procedures
  • Patient records

Certification

  • CMT - Certified Medication Technician
  • kitchen cetifiiction - 2019
  • CertifiedCNA HomeHealth Aide - 2017

Timeline

Specaility Pharmacy

Cvs Speciality Pharmacy
04.2018 - Current

Cashier Team Lead

Dodges Southern Fried Chicken
09.2016 - 02.2018

Patient Service Specialist

Community Health Center Inc
09.2015 - 03.2016

Medical Receptionist

M.D Katta Cancer Center
05.2014 - 08.2016

Patient Health Navigator

Advent Health Orlando
01.2012 - 05.2014

High School Diplo

West Orange High School
  • CMT - Certified Medication Technician
  • kitchen cetifiiction - 2019
  • CertifiedCNA HomeHealth Aide - 2017
Almishia Howard-Ortega