Almon Lucas
Laurel,MD
Summary
Knowledgeable Manager with over 6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Bob's Discount Furniture
Bowie, MD
05.2023 - Current
- Managed and motivated a team to oversee store location backend operations, effectively planning and coordinating back end operations and logistics to surpass operational goals.
- Developed strategies to enhance sales operations by analyzing current processes and procedures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Management Program
Havertys Furniture
Franklin, TN
09.2022 - 05.2023
- Coaching ability to observe all functionalities of the sales associate and position them back into company standards by using data and giving detailed instructions on how to help accomplish store goals of 1.3 million in sales monthly.
- Analyzed all KPI’s to stay within budget and maintain a profitable business above 14 million dollars.
- Interacted with customers and handling their service issues and building positive relationship with 40+ venders to make sure both sides are profitable.
General Manager
Aarons Sale and Lease
Reno, NV
03.2016 - 09.2021
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance for bottom stores in region.
- Human Resource interactions including recruiting, hiring, training for multiple stores and creating an efficient and safe work place where all employees feel valued.
- Developed service and sales strategies for bottom stores with 800-1200 customers to improve retention and revenue.
- Participated in regular meetings with store managers and assistant managers to assess and address issues and identify and implement improvements to stay above 30 percent in profit.
- Dispatched drivers to meet daily delivery needs for company customers.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Organized meetings with vendors to discuss service agreements or new projects.
Education
Bachelor of Arts - Speech Communication & Rhetoric
North Carolina A & T State University
Greensboro, NC05.2013
Skills
- Profit and Loss Reporting
- Annual Budget Management
- Business Relationship Management
- Data Analysis
- Acquisition and Retention Strategies
- CRM Software
- Microsoft Office
- Sales Force Training
- Project Management
- Cross-Functional Collaboration
- Problem Anticipation and Resolution
- Staff Recruitment and Hiring
- Microsoft Access and Dynamics
- Coaching and Development
- Innovative Training Approaches
- Persuasive Negotiation
- SQL and Databases
- Brand building
- Sales Enhancement
- Power BI
- Adobe
Timeline
Assistant Store Manager
Bob's Discount Furniture
05.2023 - Current
Management Program
Havertys Furniture
09.2022 - 05.2023
General Manager
Aarons Sale and Lease
03.2016 - 09.2021
Bachelor of Arts - Speech Communication & Rhetoric
North Carolina A & T State University