Almonea Singleton
Summary
Dynamic professional with extensive experience in administering, comprehensive, insurance benefits programs and ensuring strict compliance. Strong communication and analytical skills and proven ability to enhance benefits processes, leading to increased member/customer satisfaction and improved operational efficiency.
Overview
25
25
years of professional experience
Work History
Benefits Specialist, Disenrollment Rep, SME
Humana
08.2021 - Current
- Administered members benefit programs, ensuring compliance with regulations and organizational policies.
- Processing and setting up bank payments for member of humana
- Analyzed benefit plan performance, identifying opportunities for cost savings
- Documentation on every call outbound and inbound
- Resolved issues and inquiries from plan participants regarding health, dental and vision benefits for humana members
- Provided disenrollment guidance and guidelines for humana member
- assist with helping other humana employees on microsoft teams with calls through our team chat
- trained in all departments of humana such as billing,spending cards,benefit specialist and cancellations and disenrollment
Pharmacists
Chewy Pharmacy
06.2000 - 07.2021
- Apart of the escalation team and handling calls that are challenging with upset customer
- Managed inventory systems and maintained accurate medication records to ensure compliance with regulatory standards.
- Assisted pharmacists in preparing and dispensing medications, improving workflow efficiency in busy pharmacy environments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Making outbound phone calls to customers
- Counted and labeled prescriptions with correct item and quantity.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Customer Service Representative
Chime Solution
10.2017 - 05.2020
- team lead experience (1year)
- Healthcare Enrollment
- Dental and Vision enrollment
- Customer Service (Explaining Plan and benefits)
- Contributes to team effort by accomplishing related results as needed.
- Documenting every call
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
Customer Service
ADP
05.2014 - 06.2017
- Healthcare enrollment
- Dental and Vision enrollment
- Customer Service (Explaining Plan and Benefits)
- Documenting every call
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Resolved third-party billing, computer system and customer service issues.
Education
Diploma -
Seneca High school
01.2011
Skills
- Over five years of experience as a call agent and a benefit specialist
- Strong analytical abilities
- Demonstrates patience
- Excellent communication verbal and written
- Positive demeanor
- Accurate data entry
- Reliable time management
- Strong verbal and written communication
- Benefits explanation
- Leadership communication
Timeline
Benefits Specialist, Disenrollment Rep, SME
Humana
08.2021 - Current
Customer Service Representative
Chime Solution
10.2017 - 05.2020
Customer Service
ADP
05.2014 - 06.2017
Pharmacists
Chewy Pharmacy
06.2000 - 07.2021
Diploma -
Seneca High school
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