Almoni Atwell
McDonough,GA
Summary
Knowledgeable and dedicated customer service professional with over three years in the Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator 2
Emory Healthcare
Lithonia, GA
10.2023 - Current
- Greet patients and visitors in a friendly and professional manner.
- Ensure medical records were accurately updated with patient information.
- Assist with scheduling or rescheduling appointments for patients.
- Make outbound calls to patients insurance to verify insurance is eligible in the patient and guarantor coverage.
- Maintain accurate documentation of patient visits and follow-up care plans.
- Facilitate communication between clinical staff members to ensure continuity of care.
- Register new patients in accordance with HIPAA guidelines.
- Ensure all patient forms were completed properly before submitting them for processing.
- Offer surveys to all patients to give feedback on the experience and services that were received within the physician's office.
- Provide great team leadership and support within the work environment.
- Answer 80 to 100 calls a day to provide and assist as needed within the office.
- Appropriately assist to resolve workqueues, pass pending appointments, missing referrals, and missing charges.
- Assist with scheduling referral appointments for patients and links to appointments.
- Train new hire employees with assigned job duties within the work place.
- Reconcile and post charges by the end of the day for No-Show charges.
- Scan completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinate the release of medical records to third parties upon request.
- Provide administrative support to physicians, nurses, and other healthcare personnel.
- Assist with patient flow by monitoring all wait times.
- Manage the flow of incoming calls from patients and other healthcare providers.
- Coordinate insurance authorizations, collected co-payments and resolved discrepancies.
Activity Assistant
Fayetteville Center For Nursing
11.2021 - 10.2023
- Provide patients over and beyond care on a daily.
- Organize and facilitated group games, outings, and other recreational activities.
- Maintain adequate supplies to meet activities needs.
- Documentation on patients daily.
- Support residents' families by providing updates on their loved ones' progress through therapeutic activities.
- Provide one-on-one support to 70 residents daily who needed extra assistance participating in activities.
- Maintain cleanliness/safe environment for all participants during activities.
- Develop monthly activity calendars for residents.
- Report any changes in resident behavior or attitude towards specific tasks or programs immediately to supervisor or nursing staff.
- Assist with planning and implementation of daily activities for residents in long-term care facility.
- Keep activities spaces organized, clean and tidy.
- Upheld positive quality of life standards for residents of all ability levels.
- Provide emotional support to residents when needed.
- Participate in regular meetings with other staff members to discuss progress of programs and services offered by the facility.
Receptionist
Fayetteville Center For Nursing
09.2021 - 10.2023
- Answering 80 to 100 calls at the desk in a timely manner.
- Transferring calls to other departments.
- Assisting with the business office, when needing a helping hand.
- Show courtesy and respect to all visitors who walk into facility.
- Proficient computer skills(Microsoft Word, Excel, and PowerPoint).
- Prepare welcome packages for new hires containing relevant paperwork and other important details.
- Schedule and confirm appointments.
- Verified visitors' identification cards before allowing access to the building.
- Sort incoming mail and directed to correct personnel each day.
- Update daily log book with information about visitors entering the premises.
- Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provide administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greet visitors and provided them with assistance.
Stock Room Associate
Ross Dress For Less
07.2021 - 09.2021
- Unboxing boxes and unloading truck in stock room,
- Sorting clothes and equipment coming from the stockroom to the sales floor
- Helping hand to customers in retail store
- Use accurate and efficient storage procedures to shelve new merchandise and returned items.
- Communicated with customers to answer questions.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
In Home Caregiver
Jefferson Caregiver
03.2021 - 09.2021
- Giving medication prescribed to patients.
- Reading labels of medication before patients intaking.
- Picking up prescription for patients.
- Preparing food for patients.
- Assisting patients with care as needed.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
Cashier, Kitchen Assistant
McDonald's Restaurant
02.2019 - 11.2019
- Customer assistance on front line, self-ordering, drive through, and DoorDash.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Acquired new skills to support team and further accommodate customer needs.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers and answered any questions customers had about the store's products and services.
- Collected payments and provided accurate change.
Education
Diploma -
Mill Creek High School
Hoschton, GA05.2020
Associate of Science - Healthcare Science
Gwinnett Technical College
Lawrenceville, GASkills
- EPIC/PCC system
- Phone Etiquette
- Appointment Scheduling
- Patient Registration
- Verbal and Written Communication
- Mail Distribution(Incoming and outgoing)
- Insurance Verification
- Payment Processing
- Microsoft office applications
- POS Inventory System Operation
- Creative Solutions
- Training Coordination
- Referral Coordination
- Financial Procedures Adherence
Certification
- Pharmacy Technician
Timeline
Patient Services Coordinator 2
Emory Healthcare
10.2023 - Current
Activity Assistant
Fayetteville Center For Nursing
11.2021 - 10.2023
Receptionist
Fayetteville Center For Nursing
09.2021 - 10.2023
Stock Room Associate
Ross Dress For Less
07.2021 - 09.2021
In Home Caregiver
Jefferson Caregiver
03.2021 - 09.2021
Cashier, Kitchen Assistant
McDonald's Restaurant
02.2019 - 11.2019
Diploma -
Mill Creek High School
Associate of Science - Healthcare Science
Gwinnett Technical College