Almoni Atwell
McDonough,GA
Summary
Compassionate Patient Services Coordinator with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Committed to maintaining confidentiality while providing high-quality support for patient care needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator 2
Emory Healthcare
Lithonia, GA
10.2023 - Current
- Greet patients and visitors in a friendly and professional manner.
- Ensure medical records were accurately updated with patient information.
- Assist with scheduling or rescheduling appointments for patients.
- Contact insurers to confirm patient and guarantor coverage eligibility.
- Maintain accurate documentation of patient visits and follow-up care plans.
- Facilitate communication between clinical staff members to ensure continuity of care.
- Register new patients in accordance with HIPAA guidelines.
- Ensure all patient forms were completed properly before submitting them for processing.
- Offer surveys to all patients to give feedback on the experience and services that were received within the physician's office.
- Provide great team leadership and support within the work environment.
- Answer calls by call center daily to provide and assist as needed within the office.
- Appropriately assist to resolve work queues, pass pending appointments, missing referrals, and missing charges.
- Assist with scheduling referral appointments for patients and links to appointments.
- Train new hire employees with assigned job duties within the work place.
- Reconcile and post charges by the end of the day for No-Show charges.
- Scan completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinate the release of medical records to third parties upon request.
- Provide administrative support to physicians, nurses, and other healthcare personnel.
- Assist with patient flow by monitoring all wait times.
- Manage the flow of incoming calls from patients and other healthcare providers.
- Resolve discrepancies promptly.
Activity Assistant
Fayetteville Center For Nursing
Fayetteville, GA
11.2021 - 10.2023
- Provided patients over and beyond care on a daily.
- Organized and facilitated group games, outings, and other recreational activities.
- Maintained adequate supplies to meet activities needs.
- Documented on patients daily activity performance.
- Developed care plans to enhance patient engagement within the facility.
- Supported residents' families by providing updates on their loved ones' progress through therapeutic activities.
- Provided one-on-one support to 70 residents daily who needed extra assistance participating in activities.
- Maintained cleanliness/safe environment for all participants during activities.
- Developed monthly activity calendars for residents.
- Reported any changes in resident behavior or attitude towards specific tasks or programs immediately to supervisor or nursing staff.
- Assisted with planning and implementation of daily activities for residents in long-term care facility.
- Provided emotional support to residents when needed.
- Participated in regular meetings with other staff members to discuss progress of programs and services offered by the facility.
Receptionist
Fayetteville Center For Nursing
Fayetteville, GA
09.2021 - 10.2023
- Answered 80 to 100 calls at the desk in a timely manner.
- Transferred calls to other departments.
- Paged staff to handle calls for specific business concerns.
- Assisted with the business office, when needing a helping hand.
- Showed courtesy and respect to all visitors who walk into facility.
- Proficient computer skills(Microsoft Word, Excel, and PowerPoint).
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Schedule and confirm appointments.
- Verified visitors' identification cards before allowing access to the building.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
Stock Room Associate
Ross Dress For Less
Conyers, GA
07.2021 - 09.2021
- Handled unboxing and truck unloading efficiently in stockroom.
- Sorted clothes and equipment coming from the stockroom to the sales floor.
- Enhanced customer experience through attentive service.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Communicated with customers to answer questions.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
In Home Caregiver
Jefferson Caregiver
Jefferson, GA
03.2021 - 09.2021
- Giving medication prescribed to patients.
- Verified accuracy of medication labels before patient consumption.
- Ensured accurate retrieval of necessary medications for patient care.
- Prepared food for patients.
- Provided necessary patient care.
- Monitored patients for shifts in physical, emotional, mental, and behavioral conditions.
- Facilitated safe and supportive environments through effective communication with families and staff regarding challenges.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
Cashier, Kitchen Assistant
McDonald's Restaurant
Flowery Branch, GA
02.2019 - 11.2019
- Assisted customers across front line, self-ordering kiosks, drive through lanes, and third-party delivery services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Acquired new skills to support team and further accommodate customer needs.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers and answered any questions customers had about the store's products and services.
- Collected payments and provided accurate change.
Education
Diploma - College Preparatory Diploma
Mill Creek High School
Hoschton, GA05.2020
Associate of Science - Healthcare Science
Gwinnett Technical College
Lawrenceville, GASkills
- EPIC/PCC system
- Phone Etiquette
- Verbal and written communication
- Insurance verification
- Payment processing/Billing
- Microsoft Office applications
- Problem solving
- Multitasking and organization
- Customer service
- Medical terminology
- Patient registration
- Paging systems
Certification
- Pharmacy Technician
Timeline
Patient Services Coordinator 2
Emory Healthcare
10.2023 - Current
Activity Assistant
Fayetteville Center For Nursing
11.2021 - 10.2023
Receptionist
Fayetteville Center For Nursing
09.2021 - 10.2023
Stock Room Associate
Ross Dress For Less
07.2021 - 09.2021
In Home Caregiver
Jefferson Caregiver
03.2021 - 09.2021
Cashier, Kitchen Assistant
McDonald's Restaurant
02.2019 - 11.2019
Diploma - College Preparatory Diploma
Mill Creek High School
Associate of Science - Healthcare Science
Gwinnett Technical College