Amanda Almonte
Summary
Knowledgeable operation director with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director Of Operation
Project Redirct
02.2023 - Current
- Oversee two buildings with approx 180 families, approx 1400 Clients
- Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
- Lead subordinates in crisis presentation and intervention techniques
- Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
- Complete, review and ensure timely submission of all internal and external reports
- Review and track all incident reports
- Complete monthly building inspection
- Review and document follow-up of all operational complaints/grievances
- Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc
- Ensure timely completion of all investigations pertaining to Operation
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Director of security
Highland Park Community Development Corporation
01.2022 - 01.2023
- oversees a facility with 21 floors, 96 Rooms, approx 70 families.
- Review performance and effectiveness of safety procedure and consult with Administrator regarding any changes or issues
- Inspect entire facility physical premises and all residential units to ensure compliance with FDNY and DHS guidelines
- Maintain fire safety regulations
- Ensure that certificates of fitness are current for all security staff for fire guard/fire safety coordinator
- Strong administrative skills, such as organization of forms and filing
- Train and supervise subordinate personnel
- Exercise sound judgment in evaluating situations and in making decisions
- Ensure the proper and timely reporting of incidents to Facility Administration and central office management
- Payroll
Outreach Worker
Bronx Rises Against Gun Violence B.R.A.G Good Shepherd Services
01.2022 - 01.2023
- Maintain an active caseload of a minimum of 10 and a maximum of 15 high risk participants at all times
- Develop Risk Reduction Plans and track progress for update
- Serve as linkages and support for participants to enhance their use of opportunities and provider programs in the community (i.e., job training/placement, GED/TASC, Therapy, Drug Treatment, Mentoring, etc.) and case manage their referrals
- Lead advocacy for participants when necessary
- Meet with high-risk individuals on a daily basis to discuss problems that arise
- Help prevent retaliatory shootings by meeting with a shooting’s victim and the victim’s family in the hospital, or elsewhere, to calm the situation, providing mediation and assistance, including referral to any relevant support and mediation resources, and remain in contact
- Mobilize the community around violence reduction by distributing public education materials, developing relationships with key community leaders, and attending community responses to shootings
- Keep a daily log of contacts with high-risk individuals and document conflicts resolved information
Director of Security
Black Veterans for Social Justice, NYC
01.2022 - 12.2022
- oversee a facility with 130 single men.
- Assist with client complaints
- Attend meetings or workshops to keep abreast of current trends in public safety
- Communicate effectively orally and in writing; establish and maintain effective working relationships with subordinates’ peers, supervisors, and clients
- Inspect the entire facility's physical premises and all residential units to ensure compliance with FDN and DHS guidelines
- Act as liaison with NYPD/FDNY as required
- Ensure that certificates of fitness are current for all security staff for fire guard/fire safety coordinator
- Ensure that all staff are in compliance with their mandated certifications and licenses
- Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
- Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist
Security & Operation Manager
Neighborhood Association for Inter Cultural Affairs
01.2019 - 12.2022
- oversee facility with 242 single men
- Aided Social Services staff regarding client case management
- Ensured that security staff was adhering to facility rules and regulations and that all DHS and OTDA policies and procedures were being followed
- Ensured that 3rd parties security company was properly trained and understood their post orders
- Reviewed command log and all FDNY logs
- Conducted regular monthly staff training
- Conduct case conferences with difficult to engage clients and relevant
- Monitored staff performance, prepared supervisions, and conducted regular monthly training
- Ensured that the facility was clean and free from hazardous
- Applied client-based approach towards addressing client grievances
- Attended community meetings on behalf of department director conducted preliminary investigations
- Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
Residential Aide Supervisor
Women’s Prison Assoc. – Hopper Home
01.2014 - 12.2019
- Responsible for the direct supervision and training of the Residential Aides
- Monitored performance of Security Guards and reported performance issues to the DPO and Program Director
- Respond to emergencies in an appropriate and professional manner
- Ensured the implementation of established DHS and CRF policies and procedures
- Conduct unit inspections to ensure a clean and healthy environment for the client
- Ensured that staff possessed the required credentials
Education
Bachelor of Science - Human Services
Monroe College
Bronx, NY01-2023
Skills
- Operational efficiency
- Operations oversight
- Team leadership
- Decision-making
- Customer service
- Hiring and onboarding
- Human resources
- Case management
- Crisis Intervention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- F-80 Fire Safety Coordinator
- F-02 Fire Guard Watch
- Food Handlers
- Crisis Intervention
- HIPPA
- Security Guard License
- CARES
- ADP Payroll
- CPR
- NARCAN trainer
Timeline
Director Of Operation
Project Redirct
02.2023 - Current
Director of security
Highland Park Community Development Corporation
01.2022 - 01.2023
Outreach Worker
Bronx Rises Against Gun Violence B.R.A.G Good Shepherd Services
01.2022 - 01.2023
Director of Security
Black Veterans for Social Justice, NYC
01.2022 - 12.2022
Security & Operation Manager
Neighborhood Association for Inter Cultural Affairs
01.2019 - 12.2022
Residential Aide Supervisor
Women’s Prison Assoc. – Hopper Home
01.2014 - 12.2019
Bachelor of Science - Human Services
Monroe College
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