Hi, I’m
Almore Miller
Newark,Delaware
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
18
years of professional experience
Work History
Susquehanna International Group, PA
Data Administrative Assistant/Customer Service
09.2008 - 07.2010
Job overview
- Database Administrator/Customer Service
NJ
Burlington Coat
01.1993 - 01.2008
Job overview
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Morrisville High School , Morrisville, PA
High School Diploma
06.1980
Oracle Training Centers , Edison, NJ
Certificate from Information Operations/Joint Information Operations
Oracle Training Centers , Redwood City, CA
Certificate from Information Technology
Philadelphia, PA
Associates Degree from Architectural Drafting Technology
Skills
- Microsoft Office – Word and Excel
- Navigating Windows OS
- Customer Service Orientated
- Communication and Documentation
- Team Leadership
- Well Organized Work Detail
- Complaint Resolution
- Account Management
- Technical Support
- Customer Consultation
- Data Entry
- Quality Assurance Controls
- Training and Development
- Documentation and Reporting
- De-Escalation Techniques
- Call Documentation
- Quality Control
- Document and Records Management
- Strong Analytical and Problem Solving Skills
- Microsoft Office
- Database Management
- System Implementation
- Issue and Complaint Resolution
- Report Generation
- Calm Under Pressure
- Data Management
- Computer Skills
- Professional Phone Voice
- MS Office
- Multitasking and Prioritization
- Verbal and Written Communication
References
References available upon request
Timeline
Data Administrative Assistant/Customer Service
Susquehanna International Group
09.2008 - 07.2010
Burlington Coat
NJ
01.1993 - 01.2008
Morrisville High School
High School Diploma
Oracle Training Centers
Certificate from Information Operations/Joint Information Operations
Oracle Training Centers
Certificate from Information Technology
Philadelphia, PA
Associates Degree from Architectural Drafting Technology
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