Alnaser Wilder
Birmingham
Summary
Results-driven Sterile Processing Coordinator at UAB St. Vincent Hospital, skilled in quality assurance and conflict resolution. Successfully led teams to enhance operational efficiency and improve customer satisfaction. Recognized for mentoring new employees and fostering effective communication across departments, ensuring compliance and excellence in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sterile Processing Coordinator
UAB St.Vincent Hospital
Birmingham
05.2019 - Current
- Conducted quality assurance checks on all processed documents to ensure accuracy and compliance with company standards.
- Generated weekly sales reports highlighting key performance indicators.
- Researched customer inquiries regarding order statuses and updated customers accordingly.
- Assisted other team members with complex processing tasks as needed.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Liaised between vendors, customers, and internal departments during the ordering process.
- Resolved customer complaints or answered customers' questions.
- Provided exceptional customer service by responding promptly to inquiries via phone or email.
Education
Associate of Applied Science - Industrial Maintenance Technology
Coahoma Community College
Clarksdale, MS05-2000
Skills
- Quality assurance
- Data analysis
- Process coordination
- Inventory management
- Customer service
- Team collaboration
- Vendor relations
- Employee training
- Conflict resolution
- Problem solving
- Effective communication
- Report generation
- Train employees
- Excellent communication
- Organizational skills
- Adaptability
- Adaptability and flexibility
Certification
- HASP CRST certified on December of 2024
Timeline
Sterile Processing Coordinator
UAB St.Vincent Hospital
05.2019 - Current
Associate of Applied Science - Industrial Maintenance Technology
Coahoma Community College